Nest Protect Warranty - No Follow Up - HELP!

[Meccalife]

I have two Nest Protects that have less than 30 days left on the warranty. Both have just failed less than a month from each other. Both with the same Smoke Sensor Failure issue. I have submitted multiple claim forms with Google but no one ever gets back to me. Google gives virtually zero support for failing units. How do I get my units replaced before the warranty expires?

This is ridiculous… $100+ smoke detectors. I also run Xsense in my house too, because I have heard there were issues with these units. Only reason I have them is to alert me of an issue when I’m away. But now I am down two of the three I own.

These are junk devices with zero support. 

[DanCoco]

Contact your bank or credit card company to alert them of Google's failure to honor the warranty, and ask if they are able to help with a chargeback or not.

This lack of support is fraudulent.

At this point, Google is failing to honor their warranty. If you're in the US, file a report of fraud to the Federal Trade Commission at https://reportfraud.ftc.gov/

(The FTC cant respond to your individual claim, but will use the report to establish a trend.)

Report this issue to the Consumer Product Safety Commission https://www.saferproducts.gov/IncidentReporting

Also contact your state's Attorney General.

https://www.consumerresources.org/file-a-complaint/

[Lance_L]

Hi Meccalife,

Thanks for posting in our Community. I’m sorry to hear that you’re having issues with your Nest Protect devices. Let’s check this out — could you fill out this form and let me know once you’re done?

Best,

Lance

[EmersonB]

Hi everyone, 

@Meccalife, I wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.

I appreciate the help, Lance.
   
Regards,
Emerson

[EmersonB]

Hey Meccalife, 

We haven't received your form — were you able to fill it out?

Thanks,
Emerson