Phone Location not recognized

[Rocco1]

How do I solve this..thank you

 

[MplsCustomer]

@Rocco1 

Did you check your phone's location settings to see whether you're allowing the Google Home app to access your location?

[Rocco1 · Accepted solution]

Yes I did. I believe I resolved it. I had the Google home app and the Nest app using my phone location. I turned off the Google home app and Nest is now working. Which one should I use?

Thank you for responding. 

[MplsCustomer]

@Rocco1 

I don't know. We don't use home/away.

[EdmondB]

Hello Rocco1, 

Thanks for posting here in the Community. If you only have a Nest Protect device on your Google Nest Account it would be best to just turn on the phone location on the Nest app. With your phone location on your Nest Protect will do a Sound Check monthly. Here is a link to know more about Sound Check.

Thanks for the help, @MplsCustomer.

Best,
Edmond

[zoeuvre]

Hi there, 

I want to check and see if you are still in need of any help. Please let me know, as I would be happy to assist and answer any questions you may have.
 

Thanks,

Zoe