Infinite Carbon Moxoide alarm

[Ergo]

My Nest Protect,  has detected Carbom Monoxide inside the cabin of my boat - and this was correct detection, as at that time it detected boat motors exhaust.

But that situation was resolved 7 hours ago. Nest protect hardawre (Protect) now is not indicating any issue, not flashing red/white circles. It quiet for hours.

However, my app on IPhone and Ipad keep showing "Cardon Monoxide" alaram. 

In the same time, My wife's app (also Ipad and Iphone) is also connected to the same system, but properly stopped to show alarams long time ago.

What is happening and how to get my Iphone and Ipad app back to reality? How to make them stop showing unexisting alaram?

[DeboraJ]

Hi @Ergo

Thank you for reaching out to the community! I understand that you were having some inconveniences with the alarms of the Nest Protect on your Apple devices. Let me assist you with that!

Before we continue, I need to know some information about the issue to provide you with the best resolution:

• Did the issue happen out of the box or after installation?
• How long did the issue occur after the installation?
• Any previous events with Nest Protect such as, false or legitimate alarms, chirps, or other unexpected behavior?
• Is the Nest Protect near any air vents, fans, windows, or other sources of air flow that could bring dust or foreign particles into the detection chamber?
• Where is the Nest Protect installed (room, ceiling, or wall)?
• Number of light sources near Nest Protect.

Once you have the information, I will be ready to assist you!

Best regards, 

Debora

[Ergo]

Hello Debora, thanks for ansering me.

1 Issue happen 1 year aftr installation

2 Issue is not related to installation. 

3 Yes, at least once.

4 It is incide locked boat cabin, no open windows, no open hatches. Events happen when everything was closed for quite some time.

5 At the wall, at kitchen area of the boat. Not directly at stove. No active appliances when it happen not before it happen.

6 Irrelevant. There are few LED, but they all was off at the moment of event and some time before the event.

[Ergo]

P.S. Issue was gone ~~ 10 hours after it happen. All this time both Nest Protect and Iphone was withing reliable internet access. I also have Nest cameras installed at the boat - they all was workign just fine and were fully accessible during the events.

[DeboraJ]

Hi @Ergo 

Thanks for the update! I understand that the issue has been resolved. In that case, I'm very happy for you, however, I want to share some steps that can be useful in the future!

• Reset Nest Protect and erase all settings:
• Learn about Safety Checkup:  

In case you need it, these websites can provide you with relevant information about this issue. However, let me know if you continue to experience the issue or if I can help you with something else!

Best regards, 

Debora

[Ergo]

@DeboraJ thank you.

Quesiton: does nest or google have some products for boats? It seems like nest protect is not well fit boat environment. Other ppl also have issues with Nest on boats.

I need to monitor for smoke, gasoline fumes, carbon monoxide etc.

(Camers work just fine)

[DeboraJ]

Hi @Ergo 

That's a good question! For the moment, we only offer Home products, although our products may be adapted to certain types of environments. Remember that it is recommended to use them in your home.

At the moment, we do not offer products specifically for boats, but thank you for your comment! We will take this into account to be able to give you and our clients an incredible experience.

Let me know if you have any other questions! I will be happy to help.

Best Regards,

Debora

[Ergo]

@DeboraJ thanks! If you will need more input about boaters need - please let me know, I am happy to help, in the hope to get highly desired products, which I can't get yet, can't find on internet.

[DeboraJ]

Hi @Ergo

Of course! We will greatly appreciate your help in future occasions, for the moment let me know if you need anything else, otherwise remember that you can always contact us through our various means and we will be more than happy to help you!

Best Regards,

Debora