01-20-2022 04:41 PM
The mounting bracket for my nest smoke detector was misplaced during a flood in my basement which required the gutting of my basement. My nest thermostat is in perfect working conditions but I have no way of hanging in back on the ceiling. How do I get another one? I’ve been unsuccessful in finding replacements online. Please help! I am looking for the mounting bracket for the Nest Protect version 2. Thank you in advance for any recommendations.
01-20-2022 06:34 PM
Hey Cheffner08,
Thanks for reaching out and welcome to the Google Nest Community.
Could you provide when when where was your Nest Protect bought as well as what country are you in? I'll be glad to look into your options.
Best,
Melba
01-20-2022 08:54 PM
Hi Melba,
thanks for the warm welcome!I purchased my nest approximately 2 years ago from the homedepot in Brewster, NY USA
01-21-2022 03:53 PM
Hey there,
You're welcome and thanks for these information. We need more information, please fill out this form with all the needed information then let me know once done: https://bit.ly/31vCfcQ
Best,
Melba
01-23-2022 05:43 PM
I also need a replacement back plate.