cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Need help Adding product

jjtucker12
Community Member

Product installed prior to scanning. I cannot remove to scan however I have the box product came in.  Can I use serial number on box?

2 REPLIES 2

MplsCustomer
Bronze
Bronze

@jjtucker12 

Unfortunately, as with Google Nest cameras and doorbells, you cannot install a Nest Protect with the serial number. You need either the QR code or the 6 digit "entry key" (which Google Nest recommends saving) on the back of the Nest Protect in order to install it.

https://support.google.com/googlenest/answer/9247146?hl=en-GB&sjid=16836106907813422476-NC#zippy=%2C...

Many other customers have been caught by this constraint.  Because of this, we've been writing down and saving the 6-character alphanumeric setup code for our Google Nest cameras and doorbells for years.

jjtucker12
Community Member

Thank you for your help.