Nest Gen 2 (battery draining)

[Ramzee]

So I paid $119 x 3 for the Nest Protect Gen2 battery powered, one for each floor. This product worked great for a little over 2 years and then a problem kept reoccurring. I had to change the batteries out literally every month. It seems like now I'm lucky to even get a month out of fresh batteries. I've now spent more money on batteries than what it would've cost to buy 3 new Nest Protects. Customer service said sorry but it only has a 2 year warranty (convenient since after that is when the problem started). I should've just stuck with the 9volt battery smoke and CO detectors that you replace every time the time changes. It is ridiculous to pay as much as I did for a product to only function properly for just over 2 years, and being a loyal Google Nest client with other Google products just be told sorry and good luck. Google will now be done at my house and reviews or whatever I can do to deter others from making the same mistake I did will be going out everywhere, not to mention to the firefighters union to make sure they never advise someone to buy these products. Thank you Google for showing me your true colors and customer service.

[Jerry3504]

What is the reason for locking the thread?

Regards,

Jerry

[Jake]

Hey there,

Our team will be further assisting you via email from here. We lock the thread to keep content fresh. Please let me know if you have any questions from here, as I would be happy to review.

Best regards,

Jake

[aatienza]

Hi there,

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.
 

I appreciate the help, Dan.

Thanks,

Archie

[Bobbiy]

Still having the false battery waring issue

[Pjc]

So when can we expect an email from you? Are you changing the software or replacing the units as nothing suggested by the manufacturer works.

[aatienza]

Hey folks,

Bobbiy, I'm sorry for the trouble. Could you fill out this form and let us know once you're done?

Pjc, If you haven't filled out the form, please fill it out so our support team will further investigate what's going on with your Nest Protect.

Thanks,

Archie

[aatienza]

Hey everyone,

Pjc, do you still need help with your device? If so, please fill out this form.

Thanks,

Archie

[Jhonleanmel]

Hi there,

I wanted to follow up and see if you are still in need of any help. If so, please fill out the form so we can help you further.

Best,
Mel

[Markjosephp]

Hello there,

I know it has been a while since the last reply, and I am going to lock the thread in 24 hours. If you have any questions, please feel free to create a new post.

Thanks,

Mark

[bnw_]

It seems clear that this is a manufacturing issue relating to the battery voltage sensor and the only solution that will ever be given by the customer service team is to try a different kind of battery, even though I and many others on this thread have proven that switching battery types  makes no difference at all. What I don’t understand is how Google can continue to sell the battery-powered version of this unit when so many are clearly defective.

[PerthPhil]

I would suggest finding a larger / national generic retailer that sells battery nest protect units but does not list serial number on invoice. Buy a new one. Then go thru Google's trouble shooting on the old one, keeping your chat log (chat versus phone if pref), get an RMA and then return the old faulty unit using the new receipt telling them you do not want a new one given the problems you are having.  Not the most ethical of solutions but desperate measures when dealing with a 'less than ethical' manufacturer who won't stand behind their product...

[Markjosephp]

Hi folks,

Chiming in and see how I could help.

@MoTheSeeker, thanks for trying. I'd like to follow up and see if you are still in need of any help with your Nest Protect. Please let me know if you are still having any trouble.

@PerthPhil, I appreciate you've tried to find a fix, and rest assured that we'll take note of it — we'll ensure that we'll learn from your experience as we continually improve our products and services. 

@cgray0629 and @bnw_, I'm sorry to hear that the issue is still persisting even after replacing the suggested batteries.

To further investigate this, please fill out the form and let us know once you're done.

Best regards,

Mark

[decilion69]

I have the same problem with my Nest Protect, after I change the batteries, I should change them every two or three days. I even tested the batteries and they were full. Someone messed up the last update. Please fix the problem

[Markjosephp]

HI decilion69,

I'm sorry to hear that the Nest Protect is giving you the same problems. Do you mind me asking if you also used the required Energizer Ultimate Lithium AA (L91) batteries?

Looking forward for your response.

Thanks,

Mark

[decilion69]

Yes, I did the suggested brand and it didn’t work. It came to my attention that the batteries are not drained and the low battery is a false alarm. If the batteries are removed and placed again, the test comes back ok and after a few hours the false low battery alarm happens. 

[Markjosephp]

Hi there,

Thanks for letting us know and for trying. some ways. Please fill out the form to check for other options, so our team can further look into this.

Keep me posted once you're done.

Best,

Mark