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Nest Protect

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Troubleshoot setup: Nest Protect

Here are some steps I recommend to resolve issues during the setup of Nest Protect. Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mobil...

David_K by • Diamond Product Expert
  • 2087 Views
  • 0 replies
  • 0 kudos

Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by • Googler
  • 124402 Views
  • 243 replies
  • 11 kudos

Resolved! Can't connect Nest Smoke & CO detectors to network

Hi. I am trying to connect the new 2nd Gen (April 2023 manufactured date) Smoke & CO detectors to my network and it's having a lot of issues. I had 6 x 1st Gen detectors in my previous house without any issues previously, and when I moved I picked up...

Phoeniyx by • Community Member
  • 1725 Views
  • 5 replies
  • 1 kudos

Any update on supporting Nest Protect in the Google Home app?

I’ve been waiting for this feature for 2-3 years now but I don’t see any updates. Is the Nest Protect ever going to be supported in the Google Home app? Can anyone from the Google Product team confirm and provide a timeline here? I have 15+ Nest Prot...

raulml by • Community Member
  • 979 Views
  • 3 replies
  • 4 kudos

Nest protects won't connect after forced migration freezes up.

MY Nest Thermostat and 2 Protects (1 wired and 1 wireless) have been running fine for over 4 year. Never wanted to switch to my Google account because I didn't see the need. Today, I couldn't sign in with my Nest account. Wrong password message. Requ...

Jaydeevee by • Community Member
  • 477 Views
  • 1 replies
  • 0 kudos

Nest protect missing power connector

Hi, i have a Protect for which the power harness has been lost during a home renovation. How can I buy a replacement connector?

Portalsm by • Community Member
  • 931 Views
  • 5 replies
  • 0 kudos

Lost my nest profile on app and devices will not connect

Hi!! I have 4 nest protects in my house. I came home to two beeping one day and it showed not connected to the app. After spending 45 mins trying to get them to connect, I gave up. Later that same day all my devices disappeared from the app. I tried ...

2 of 3 Nest protects offline

I have 3 nest protect 2nd gen.All three were suddenly offline.I only get 1 on the WiFi network.When I want to connect the other 2, I get the error code p013 or p024.I have gone through all the steps to solve the problem, but they do not come online. ...

Reitsma by • Community Member
  • 2022 Views
  • 9 replies
  • 1 kudos

Nest Protect non-wired shows Power Out

I have a non wired nest protect that continues to show the power is out. I've replaced with the same Energizer Lithium batteries since I thought it could be specific on the type of battery it needs. I've reset the device and still the device shows as...

Unable to add Protect Smoke Detector to app

I have 2 Nest Protect Smoke Detectors. I was able to connect the 1st one in my app but the 2nd and 3rd ones I receive a variety of error messages regarding WI-FI. P006 and P017I've reset the devices back to factory defaults, restarted the phone but a...

JSB1903 by • Community Member
  • 1540 Views
  • 7 replies
  • 0 kudos

Batteries draining quickly

I am using the recommended energizer ultimate lithium batteries but they are draining very quickly. Every 2 months or so. I hear others get over a year. I’ve seen similar posts but has anyone gotten a good answer on this? About to go buy a good old f...

CrystalC by • Community Member
  • 2132 Views
  • 6 replies
  • 2 kudos
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