Nest Live Stream share doesn't work on iphone

[RedBaron85]

Update browser message displayed in chrome, safari and Firefox instead of live stream. In all cases the browser is updated to the latest version. This only impacts iphone, android phones work fine.  I need this so I can share only one of my cameras without sharing all cameras.

[Brad]

Hey there,

Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

[EmersonB]

Hi folks,

@RedBaron85 checking in — have you tried restarting your Nest camera? If so, how did it go? Let me know if you need more help.

I appreciate the help, Brad.

Regards,
Emerson

[RedBaron85]

Yes, it is only an issue on apple devices, it works on Android

[EmersonB]

Hello RedBaron85,

Thanks for getting back to us and we appreciate you sharing with us your feedback. You may share your specific Nest camera with your family member by sending them an invite. Here's how.

Let us know how it goes.

Thanks,
Emerson

[RedBaron85]

I know how to do this and Ibwant to share one camera only. I get you can also create another account for that one camera to but, that is a hassle. The web sharing works on android can you fix it for apple products. The message reads the browser version is out of date however, the latest and supported version is used. 

[EmersonB]

Hi RedBaron85,

To confirm, are you using your iPhone's web browser to share your Nest camera? Try using your Nest app or Google Home app to share it. Also if possible, can you use a different iPhone and check if it will work.

Keep us posted.

Thanks,
Emerson

[RedBaron85]

Correct, using the iphone web browser. The nest app requires you to share the entire house which includes other things that I don't want to provide access to.

[EmersonB]

Hey RedBaron85,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best
Emerson

[EmersonB]

Hello RedBaron85,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Regards,
Emerson

[EmersonB]

Hello RedBaron85,

Thanks for sharing with us your experience, it's a big help. Try following the steps here. Let us know how it goes.

Thanks,
Emerson

[RedBaron85]

Did this option on that link:

Share your video stream with a public or private link (Nest app only)

The link will not play video on an iphone. Only an android device.

[EmersonB]

Hi RedBaron85,

That certainly hasn’t been easy for you. I would suggest you reinstall your Nest app from your iPhone and reinstall your web browsers and try it again. You might want to try downloading a different web browser and check if it works.

Keep us posted.

Best,
Emerson

[EmersonB]

Hey RedBaron85,

Were you able to do the steps above? I'd be glad to hear from you — I'd like to make sure everything is working.

Thanks,
Emerson

[janthadeus]

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for the help, Brad and Emerson.

Best,

JT

[RedBaron85]

Nothings works...

[janthadeus]

Hey there,

I'm sorry for the delay. Let's further check this — do you have a computer (Windows or Mac) to try camera sharing? 

Thanks,

JT

[janthadeus]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

JT

[RedBaron85]

The only way to help is to confirm web camera sharing works for apple products. It works on all other platforms however, apple is one of the largest and nest/google should fix it.

[janthadeus]

Hello RedBaron85,

Thanks for sharing that with us. Could you try camera sharing without a password first, see if it works?

Regards,

JT

[janthadeus]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Best,

JT

[janthadeus]

Hey there,

Just checking in to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Best regards,

JT

[RedBaron85]

I have and also given up. Going to switch out my tech to something more flexible 

[janthadeus]

Hi there,

We're sad to see you go. We hope we can make it up to you in the future. We're always here to help if you ever change your mind. Please let me know if you have other questions or concerns as I will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help. 

Best,

JT