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Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by • Googler
  • 97901 Views
  • 243 replies
  • 7 kudos

Installed Nest Protect but no power

I have installed two Nest Protects via self-install. I have tested the power at both spots and there is power, however one unit claims no power, even after I swapped it to the other spot where I know it works. Could the problem be with the actual uni...

jetguy41 by • Community Member
  • 249 Views
  • 0 replies
  • 0 kudos

Resolved! Payment change cards

where do you subscribe, cancel, or change payments?

Milajoy by • Community Member
  • 1315 Views
  • 4 replies
  • 0 kudos

Nest protect no push notifications

My fire alarms went off when I had a power failure.Only when I opened the Nest app did I see the little red icon in the top left corner (3 bars area) indicating a notification. I clicked on it and there were the notifications of a power failure. If t...

Swsquish by • Community Member
  • 727 Views
  • 2 replies
  • 3 kudos

Need a backplate for nest protect 2nd gen battery

Anyone know of where to get a replacement mount for the nest protect Gen 2 Long-life battery? Customer service that we currently do not have a stand alone backplate for Nest Protect available on Google store. I was told to find it at a third party re...

jschiao14 by • Community Member
  • 1563 Views
  • 12 replies
  • 1 kudos

Resolved! Couldn't verify voice on nest protect

One of my nests keeps giving me the error "couldnt verify voice" no matter what I try. I have done a safety check-up 3 times and a factory reset but the problem persists. How can I go about correcting the issue?

08spring by • Community Member
  • 2928 Views
  • 6 replies
  • 0 kudos

Not receiving nest password reset email

Hello. I have tried several times to reset my password to my Nest including linking it to my Google account. I have tried every email address that I have and checked all my spam/junk boxes and I have nothing. Is there any fix for this? My Nest is sti...

Nest Protect Mounting Bracket

I recently bought a new house that had a Nest Protect installed but when I was painting I broke the bracket it connected to on the ceiling. Can you tell me where I can get a replacement? The model in the nest app says it’s a Topaz-2.7.

kyleua by • Community Member
  • 365 Views
  • 0 replies
  • 0 kudos

Can’t set up Protect battery version

I have 2 new Nest Protect smoke/CO detectors (battery version) and keep getting PO30 error code and can’t set them up. I have tried for over 2 hours now

Nickyb23 by • Community Member
  • 234 Views
  • 0 replies
  • 0 kudos
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