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Nest Protect

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Troubleshoot setup: Nest Protect

Here are some steps I recommend to resolve issues during the setup of Nest Protect. Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mobil...

David_K by • Diamond Product Expert
  • 3137 Views
  • 0 replies
  • 0 kudos

Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by • Googler
  • 128107 Views
  • 243 replies
  • 11 kudos

Does Google Assistant have a command to silence the smoke alarm?

Hello, I have been considering purchasing a Nest Protest and was wondering if it has support to say specific commands to Google Assistant like "Hey Google, silence my kitchen smoke alarm." to my Goggle Nest Hub if I have my Nest account linked to Goo...

Nest doorbell

Had the doorbell now for about a month. This is a terrible design. Doorbell will not stay in its cradle and when it does it goes off by itself. How has anyone resolved this? How do I get my money back. It’s just hanging. Very frustrating.

Waltercox by • Community Member
  • 960 Views
  • 4 replies
  • 0 kudos

Unable to factory reset Nest Protect

Issues that i'm facing. Unable to connect to app, displays error code P023. Unable to factory reset. Guides suggest holding down button until you hear the version number. After holding the button down for couple of seconds the Nest starts saying some...

mikkm by • Community Member
  • 5519 Views
  • 12 replies
  • 8 kudos

Resolved! How to file warranty claim on Nest Protect that's 3 yrs old?

Hello,How do I file a warranty claim on a Nest Protect that's 3 years old? I bought enough to equip my house in 2019 and I have one that says that its sensor failed despite only being 3 years old (manufactured in 2018). How do I file a warranty claim...

Need a backplate

How do I get a backplate for nest protect? I need to install a nest protect but don't have the backplate.

Tacoeater by • Community Member
  • 1133 Views
  • 5 replies
  • 1 kudos

Resolved! Unable to add Nest Protects, P023 error

I purchased 6 Nest Protects for my mother and am only in town for a short period and available to set them up. Unfortunately, I'm unable to do so, receiving error P023 with the multiple devices I have tried to add.Wifi: Google Wifi (up to date and re...

mumblefish by • Community Member
  • 9766 Views
  • 6 replies
  • 1 kudos

Warranty form inoperative

Trying to file a warranty claim on a Nest Smoke/CO detector that is 3 months old. The warranty form does not work correctly on the phone or laptop.

econner by • Community Member
  • 4201 Views
  • 30 replies
  • 1 kudos

Nest Protect without app - how to turn off night light/guiding light

I don't have a mobile phone through choice. So I did not use the App to set up my Nest Protect. I have put my Nest Protect on my bedroom ceiling but it keeps on providing a nightlight whenever there is movement, when I don't want it to do so. It is v...

Danny567 by • Community Member
  • 6912 Views
  • 5 replies
  • 0 kudos
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