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the nest app quit working yesterday after deleting a protect per support person ??? now cannot acce

Community Member

our nest app quit working and we constantly get ...there was a problem connecting to the Nest service, try again in a few's almost been 24 hours???  the support says it's an app issue and several people are involved in the same problem??? but our friends and neighbors, co-workers that have the nest app etc do no have a problem??  ours worked fine until yesterday when we could not connect a new protect smoke detector and the support person had us do a number of things and then had us delete the original one off the app and after that we could no longer access the app and get alerts from our camera's etc....????  has anyone else experienced this?? we have deleted the app off phones/tablets and re-install and it doesn't work, rebooted internet etc...  anyone with suggestions will be greatly appreciated...thank you




There have been a number of posts in this forum in the last day or so reporting that people cannot log onto the Google Nest app or are getting a message saying the Nest service is not available. It is not happening to everyone, and for some customers it happens on one phone and not another, or on one Google account and not another.

So far, Google Nest has not acknowledged there is a problem.

Other posts include:

Thank you for letting me know this....I really appreciate it..I also called support and were told they are working on the problem and there were other people with same issue...But everyone I know personally it's not affecting theirs....


Community Specialist
Community Specialist

Hi folks,


I'm sorry for the late reply. I wanted to ensure that everything is covered here.


Thanks for the assistance, @MplsCustomer.

@LucyDesi, I want to check to see if you were still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.


Best regards,


Hello LucyDesi,


Checking back in — how's it going? Still need our help? Let us know — we're always here.

Best regards,


Community Specialist
Community Specialist

Hey there,


Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

I appreciate the help, Mark.