Thanks for reaching out. I'd be happy to take a look into this for you. To confirm, is there a smoke in the room while you're trying to reset your Nest Protect? Follow this link to know how to properly reset your Nest Protect.
Give these steps a try:
Keep me posted.
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
I appreciate the help, Emerson.