Nest protect doesn’t protect

[Fosbyflop]

Nest protect battery version won’t reset to connect to app it goes through procedure to reset but before resetting keeps saying smoke in room and setting alarm off 

have to say it rubbish made in jan21

can I get repaired or replaced?

[EmersonB]

Hi Fosbyflop,
 

Thanks for reaching out. I'd be happy to take a look into this for you. To confirm, is there a smoke in the room while you're trying to reset your Nest Protect? Follow this link to know how to properly reset your Nest Protect. 

Give these steps a try:

• Put your Nest Protect down and try to reset it while it's near your Wifi router.
• During set up, check for any error code or message.
• Force close your Nest App.
   

Keep me posted.

Regards,

Emerson

[EmersonB]

Hey Fosbyflop,

Were you able to do the steps above?. I'd be glad to hear from you — I'd like to make sure everything is working.

Best,
Emerson

[aatienza]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

I appreciate the help, Emerson.

Thanks,

Archie