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Nest protect keeps chirping (replacemnent unit does as well)

Stethorn
Community Member

I have a nest protect in the hall way, after a few months it started chirping saying sensors had failed. Took.it back to store and got a new unit but after about a week this one has started. Always seems to be when cooking , am I unlucky and have 2 dud units or is it reacting to steam from kitchen? 

11 REPLIES 11

Ebedia
Community Specialist
Community Specialist

Hi Stethorn,

 

Thanks for posting here in the community and I'm sorry to hear about your Nest Protect. To confirm, is it like a single chirp every 60 seconds? What is the color of the light from your Nest Protect while going off? Hit this link to know more about the Nest Protect's lights and sounds.

 

Regards,
Emerson

Ebedia
Community Specialist
Community Specialist

Hello Stethorn,

 

I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.

 

Thanks,
Emerson

Stethorn
Community Member

Thanks for the reply it's about everything 60 seconds it chirps, and if I press the the button on it it reads out sensors have failed . Now I don't believe that as this is the 2nd unit doing it, the first one was a few months old and replaced my retailer , the 2nd one started it after about a week.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

It seems to only happen when cooking , have a feeling its condensation related as if I move the unit and reset it the error goes for a few days. The smoke alarm is in the same position as every other smoke alarm for the past 20 years .

Just started doing it again even after support taking me through a reset and deleting from app.  This really is the most useless smoke detector,  don't even think its protecting when it's doing this .

Markjosephp
Community Specialist
Community Specialist

Hi there,

 

I wanted to stop by and see how I could help.

 

Thanks for following up, @Ebedia.

 

@Stethorn, I'm sorry to hear the issue still persists, and I appreciate you trying to find a fix. Let's find out more about what happened.

 

Please fill out this form so we can take a look into this and let me know once you're done.

 

Best regards,

Mark

Hello Stethorn,

 

It's me again. I'm checking back in — how's it going? Were you able to fill out the form?

 

Please let us know so we can assist you right away.

Best regads,

Mark

janthadeus
Community Specialist
Community Specialist

Hey folks,

 

I'm checking in to see if you are able to fill out the form. If not, you may fill it out here. So we can assist you further with your concern.

 

Thanks for the help here, Emerson and Mark.

 

Best,

JT

Stethorn
Community Member

Hi all, thanks for your assistance.  I took the smoke alarm back to the retailer for a refund. Google support wanted to swap it out, this would have been a 3rd one with the issue . I still have feeling it was update related , but I wasn't prepared to take the risk any longer as I was taking the batteries out every evening putting my family's safety at risk .

janthadeus
Community Specialist
Community Specialist

Hi Stethorn,
 

Thanks for giving us an update. We’re glad that you got a refund instead. We hear you — rest assured that we'll take note of it. We'll ensure that we'll learn from your experience as we continually improve our products and services. To make sure, do you have other questions or concerns?
 

Best regards,

JT

No further questions,  it would be good to get one again in the future as it was a great product, just wary about having the same issues, the basic smoke detectors are working fine in the same location. Hopefully it was just an update that caused the issue, the problem started in September and noticed an update was pushed in September  .

janthadeus
Community Specialist
Community Specialist

Hey there,

 

Gotcha! Our team is working hard to deliver the best experience for our users — we'll take this as feedback. Keep an eye on the Google Nest Community page https://goo.gle/2JvnMRy for any updates. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Check out this link on how to file feedback.

 

Cheers,

JT