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cannot get next protect setup through nest app. Unable to connect.

rgaila
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: Andy Shakin 

I keep getting various p error codes, currently p030, when I try to add the device from my nest app on m android. I've tried numerous times but it won't connect. I've tried to manually change the wifi connection to the wifi of the Nest protect device but it won't update it and add it to my account. Any ideas?

6 REPLIES 6

rgaila
Community Specialist
Community Specialist
Hey Andy,
 
Glad to hear you were able to find the solution, and everything is working properly. I am going to lock the thread at this time, and if you have any other questions. Please feel free to create a new post at any time.
 
-From Jake K, Community Specialist.
 

djisti
Community Member

I am having the same problem and can't find any information on what P030 means. It's not listed on the official error code page, and the thread linked above leads to a 404 page. I can set up my Next Protect at all, and I've been thru all the settings and prerequisites. 

TonyWong
Community Member

Hi djisti,

I am having the exact same problem as you are. P030 error, two brand new Nest Protects, tried turning off 5GHz, IPv6 enabled, Android client and iOS client app do NOT WORK. So frustrated since there is no P030 error listed anywhere.

Resetting everything in my network did nothing. 

djisti
Community Member

Thanks, I believe they've updated their error codes, and this one has since become obsolete or replaced by another code. I've contacted their customer support and managed to resolve it, but I believe the main course is to the nest protect against having to be on the same Wifi network as your router is. Meaning, if you, like me, have a Google/Nest Wifi, then the Nest Protect has to be in the same household with the same user as the other devices (mainly the Wifi); otherwise, it won't recognise it. Also, I learned that Google Workspace is not supported, so you can only use a private Google account (Gmail). The official recommendation was that I should turn off data on the phone when I try to connect the Nest Protect, so you might want to try that as well.

TonyWong
Community Member

Thanks for your quick response!

I managed to fix the issue by removing the existing (expired) Nest Protects on my network and turning off the wifi connection from my Nest Thermostats as well, then I added the new Nest Protect to my account and it worked without an assisting device.

 
After that I added the other new Nest Protect and the previously added Protect worked as expected as an assisting device. So it appears that the previous Nest Protects that expired were not 'assisting' properly.

djisti
Community Member

Not to start a rant, but it's pretty apparent that the Nest integration to Google isn't that smooth yet. I also thought it wasn't very pleased that I'd had/have to use the Nest app for managing instead of the Google Home app, which works for the other appliances. But I'm sure it's a question of time until they will make that integration; however, one would have expected that it has been part of the new Nest product since it already has the Google brand.