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CO Sensor Failure, but 'Checkup' shows functional Sensor

GoldenPoppy
Community Member

I received a CO Sensor Failure notification a few days ago. The units beeps one time, once a day, and I get an app notification. 

When I run the Checkup to test, sensors report back functional (and green).

Is my sensor functional or not?

 

*note, I did vacuum yesterday and still same notification.

5 REPLIES 5

Markjosephp
Community Specialist
Community Specialist

Hello GoldenPoppy,

 

I'm sorry for the trouble this may have caused you, and I appreciate that you've tried finding a fix.

 

It appears that you've already done the safety checkup, so we'd be happy to take a look into this for you. Please fill out this form and let me know once you're done.

 

Best regards,

Mark

janthadeus
Community Specialist
Community Specialist

Hi folks,

 

We haven't received your form. Were you able to fill it out? Do you still need help?
 

Thanks for the help here, Mark.

 

Regards,

JT

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
 

Thanks,

Edward

Hello, I just completed and sent the form, what can I expect next?

EdwardT
Community Specialist
Community Specialist

Hi GoldenPoppy,

 

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.

 

Thanks,

Edward