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Nest Protect

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Troubleshoot setup: Nest Protect

Here are some steps I recommend to resolve issues during the setup of Nest Protect. Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mobil...

David_K by • Diamond Product Expert
  • 3692 Views
  • 0 replies
  • 0 kudos

Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by • Googler
  • 137351 Views
  • 243 replies
  • 11 kudos

Nest Protect

I have purchased 3 nest protects. However, none will add to my nest app. The process gets to the last stage after WiFi etc and says error 0009. I have done all the troubleshooting suggestions, and still no luck. I am at the stage of returning them al...

Angie8 by • Community Member
  • 394 Views
  • 0 replies
  • 0 kudos

Nest smome alarm return

My post was closed before it has been resolved.https://www.googlenestcommunity.com/t5/Nest-Protect/Return-of-a-Nest-Protech-smoke-alarm/m-p/295118/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufExBWVJMUjYwUzVGV1pafDI5NTExOHxTVUJTQ1JJUFRJT05TfGhL#M5114

Protect alarming to Google

I'm having an issue with Nest Protect not alerting to my Google home devices.Does anyone know how to get the alerts to come through my Google home? I have 2 displays and multiple dots. I tested the CO2 system but running my snowblower in the garage t...

Nest protect 2 mounting plate replacement

Hey all, looking for a Google rep that can hopefully point me in the right direction.I need a replacement backplate for a 2nd gen Nest protect. I live in Western Canada, and I've purchased a decent amount from the Google store and I thought (wrongly)...

JDavid by • Community Member
  • 1260 Views
  • 3 replies
  • 0 kudos

Wifi connection

I have been unable to sync 3 of my alarms to wifi for 2 years.I just got a new one and it works like a dream but the others are still offline?

Terry777 by • Community Member
  • 2060 Views
  • 9 replies
  • 0 kudos

Single False Alarm

I am running 6 Nest Protect(s) (Gen 2) throughout my house.All have been working faultlessly until last night.At around 2:15am we were alerted with a heads up "Smoke Detected in the entryway" alert and as expectedly freaked out a little rushing down ...

Glenmore by • Community Member
  • 2297 Views
  • 8 replies
  • 0 kudos

Can't get Nest Protect to go online in App

I have recently purchased 4 Nest Protects Gen 2 but can't get them online on APP. My ISP supports IPV4 not IPV6, is this the problem? Do I need a different router? Thanks for your help.

Fen by • Community Member
  • 1245 Views
  • 4 replies
  • 0 kudos

Nest Protect Wire Harness

Hello- I have 2 Nest Protect smoke alarms and our contractor misplaced the wire harness connector that attaches to the back of the Nest Protect. Can I purchase this item?

crobotham by • Community Member
  • 2122 Views
  • 4 replies
  • 1 kudos
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