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Nest app hot water no longer orange .

Community Member

We have had the nest set up for a few years now and had no problems . We had a new tank and valves fitted 16 months ago and no issues but this week all of a sudden the hot water icon on the app does not go orange when on and also we are finding that the hot water alone will not fire the boiler up . If heating is on then hot water is heating up but not showing as orange . I have reset everything and that has not helped . We have made no changes to the hot water / heating system and the heating is working fine . Any advice thanks