cancel
Showing results for 
Search instead for 
Did you mean: 

Nest Smoke Alarm and Thermostat App

Echolane
Community Member

I have a message displaying vertically and covering my thermostat temp making it difficult to adjust temperature of thermostat..  Message says “Smoke in Master Bedroom”,  There is no smoke in bedroom.  Never has been.  How do I turn the stupid message off in my app?

3 REPLIES 3

Markjosephp
Community Specialist
Community Specialist

Hello Echolane,

 

Thank you for taking the time to let us know about your inquiry. I'd be happy to take a look into this for you and see why it gives you an alert.

A few questions: Is this the first time it occurs? In which area of your house did you install it? Also, please run a Safety Checkup to know the status.

 

I'll look forward to your response.

 

Regards,

Mark

janthadeus
Community Specialist
Community Specialist

Hey there,

 

Checking in — have you tried to run a safety check as suggested by Mark? If so, how did it go? Let us know if there's anything else.

 

Thanks for the help, Mark.

 

Thanks,

JT

 

janthadeus
Community Specialist
Community Specialist

Hi there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Best,

JT