thermostat setup in google home fails silently

[bjornmann]

Everytime I try to complete the setup on my thermostat it crashes at the point where it's about to test the system. Just returns to the homescreen of the app without the device activated. Anything I can do to set up this (now installed) device?

[Anonymous]

What is the model of your thermostat?

[bjornmann]

G4CVZ

[Anonymous]

Try uninstalling your Google Home app, or try to set up with a different phone/device.

[bjornmann]

This fixed the initial issue where the app was crashing, but the thermostat can't be located by the app now.

[Jake]

Hey there,

Sorry for the late reply and for the trouble. I wanted to follow up and see if I could be of any help. I found an article with some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[bjornmann]

Thanks Jake! I gave up on this after hitting a dead end in this thread and that article (among others) 

Let me know what else I can try

[Jake]

Hey there,

I am sorry for the delayed reply. I wanted to follow back up with you, and see if you are still having issues with setting up your device. Please let me know, as I want to ensure you are good to go.

Best regards,

Jake

[bjornmann]

nope, still at a dead end. What else should I try?