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Nest Protect

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Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by Googler
  • 217 replies
  • 6 kudos

Best Protect Backplate

I am having some renovations done and forgot to take down one of the back plates for a Nest Protect. My contractor took entire walls down, and a Nest Protect plate with them! Can I purchase a replacement? Thanks!

Rsteve06 by Community Member
  • 2 replies
  • 0 kudos

Heat detector - new Scottish legislation

I was just reading on the Scottish Government Website:Please note that the Nest Protect System will not meet the standard. This is because they do not meet the requirements for a heat alarm under the relevant British Standard. British Standard (BS 58...

jasonuk by Community Member
  • 2 replies
  • 2 kudos

Resolved! Login fails on app or browser, endless login cycle, errors

I can't login to Nest on the Android app or web browsers. It seems like there's something wrong with my account.On Android: - Go to sign in with my Nest account details, I get a "Network error / Nest app had trouble communicating. / Please try again....

Screen Shot 2021-09-26 at 8.59.42 PM.png Screen Shot 2021-09-26 at 9.01.05 PM.png

Video History Gone

I have nest aware plus. Somehow, all of my video history was deleted from one camera. I want to retrieve the videos and or see who/which account deleted the history.

Same mounting unit for different Nest Protects?

The first generation Nest Protects that came with our new house are dying/expiring. If we buy the latest versions to replace them, are they the same shape and use the same mounting plate as the first generation? It would be great or not have to insta...

AMB64 by Community Member
  • 2 replies
  • 0 kudos

Carbon monoxide sensor failure

My downstairs Neat Protect has been giving a carbon monoxide sensor failure alert every day for the past week. It says to replace the Nest Protect. It’s just over 2 years old and all systems checks come back as “everything’s ok”. Is there a way to fo...

TripleA64 by Community Member
  • 7 replies
  • 1 kudos