Google Nest Community

Nest Protect Heads-up not triggering, immediately beeps

Hello - I have 6 nest protects in a small house, all Model: Topaz-2.33, all with "Heads-up" switched to "On", however whenever there has been an issue recently, it immediately beeps loudly instead of giving a heads up. This is made worse by the fact ...

Trying to get a replacement backplate for the Nest Protect 2

I was trying to install my Nest Protect 2 yesterday (this is the third time I have installed it), but this time the thin surround plastic that acts as a kind of washer on the screw holes broke every time, so now I can't use the device. Is there a way...

Humidity reading on app

I was wondering if nest protect will give me live humidity readings while away from home to my phone.

Heat Detector

Can you install a nest prtect in an attached garage? I know it has a heat sensor, but will it always go off because of CO2?Thanks

Raise a Complaint (outstanding case since 23 December)

I would like to raise a complaint in relation to 6-############1517 raised on 23 December 2021. I have now contacted you twice regarding this issue, and you keep saying it's been looked into. On the twice before that I have contacted you, I think I m...

Phone alerts coming late/after alarm has cleared.

Does anyone know why alerts in the app are delayed and how to fix/avoid this? I just installed a new Nest Protect. Happened to have some kitchen smoke soon after. The alarm sounded, with no phone alert. I opened the app myself and it showed green whi...

Nest protect power connector

I have moved house and accidentally left behind the power plug/connector for both my Google Nest Protect alarms. Where can I purchase new connectors?

Nest protect not connecting.

Nest Protect batteries overheating

Has anyone experienced having to change batteries every few months or overheating batteries? https://piunikaweb.com/2021/12/01/google-nest-protect-battery-overheating-draining-excessively-issue-arise/