Google Nest Community

Battery Version Backplate does not fit my ceiling

Hi,I tried contacting the customer service, 3 out of 4 times, no one was talking when the call connected and I could hear the background noise from the call centre. I asked the representative from chat to send me the wired version backplate as it has...

Protect Beeping Every 4 Minutes

Battery operated nest protect. Has been working great with no issue for the past two months. Over the past week the protect has started beeping once precisely every four minutes. Status checkup shows everything is fine. Have replaced batteries and cl...

One of my accounts was accidentally cancelled

Can't connect Nest Protect to Wi-Fi

I recently purchased two Nest Protect smoke detectors, but am unable to get them set up.When I go through the setup procedure in the Nest iOS app, it connects to the Wi-Fi (I can see on my router that it does successfully connect), but after doing th...

Lost ceiling plate for nest protect 2

Lost ceiling plate for my nest protect 2 in a move, how can I order a new one?

Got a new Android phone, but none of my Nest Protects show up on my Nest app on the new phone

I have eight Nest Protect devices and they were all on the Nest App on my old Android Smartphone. I bought a new Android Smartphone and I loaded the Nest App on my new phone and logged into my Nest account, but none of my devices show up. How can I g...

Out of Reach and Stupid as Hell

This is the most infuriating thing to have to take time out of my day to do: complain to you all about a design flaw that is so careless...I wanna know if you've just got a bunch of retired W/NBA players working for you? I moved into a house where th...

Replacement Ceiling Play for Nest Protect

Hello,I am in search of retailers that sell ceiling mounting plates for the Nest Protect. Two were lost when repainting. I have contacted customer service but they will not provide plates because the Protects are out of warranty. However they would n...

Drywall work is setting off Nest Protect

I’m doing drywall work and the dust keeps setting off my Nest Protect. I don’t want to keep pushing the stop button on the alarm. Any suggestions?