Unfortunately my Nest Protect Gen2 didn`t work as expected during a real alarm situation.
I was away from home for a couple of hours and when I returned, my house had a CO incident which the Nest Protect alarmed locally with the noise signal. BUT, the alarm was on for 1,5 hours and I didn`t receive any push notfications. One could think that maybe there was a problem with the connectivity or the settings, but I did receive a notification one hour after detecting the alarm: "The battery low" status of one of the Protects sent a push notification that I should change the battery.
So I received a push notification for a warning, but not for a real alarm.
All the Q&A and help instructions online I could find didn`t help out as they "just recommend" to check the settings and assume the wifi isn`t working. ...
I'm sorry to hear that your Nest Protect doesn't send you important notifications. I'm sure it's not related to the power, but I'm happy to help.
To check if this is about the sensor, please run a safety checkup. Here's how:
Let me know how it goes.
@Stefan1 just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
I appreciate the help, Mark.
Hi Emerson, the topic is still important and I really need to solve it. This is a safety critical product that I need to rely on in case of an incident and currently it doesn`t work as expected. thanks for your support
Thanks for getting back to us and I get what you mean about solving this issue. However, based on what happened this is likely a connection issue. Do you still remember where were you when it went off? For example, are you in an area where you don’t have a good connection of mobile data or somewhere that can cause the delay of the notification? Do you know how to check your Wifi fluctuation from your Wifi router's settings? How far is your Nest Protect from your router?
Keep us posted.
Hi Emerson, the time when the alarm went off, I have been at work, so my mobile connection was ok. And the device that has activated the alarm is the closest to the router I have, less than 5m away with direct line-of-sight.
I'm sorry for the delayed response, and I know it's been a while, but we'd love to look further into this. Please fill out this form with the needed information and let us know once it's done.
Thanks for helping here, Emerson.