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Nest Protect

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Troubleshoot setup: Nest Protect

Here are some steps I recommend to resolve issues during the setup of Nest Protect. Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mobil...

David_K by • Diamond Product Expert
  • 3699 Views
  • 0 replies
  • 0 kudos

Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by • Googler
  • 137855 Views
  • 243 replies
  • 11 kudos

Yale lock will not show up in nest app

Installed the Yale nest lock and the nest connect is connected in nest app but lock icon does not show up on home page to be able to lock unlock door.

Smschrader by • Community Member
  • 1547 Views
  • 3 replies
  • 0 kudos

Burned by Nest Protect Batteries

Hi, I was just burned by a lithium battery in my Nest protect. The device was chirping for me to replace the batteries, so I opened it up and started to remove the existing/old batteries - and one of them was so hot it burned my finger. I don’t mean ...

Return of a Nest Protech smoke alarm

I have been dealing with a return of my nest Smoke alarm since May os 2022, it is now November 21, 2022 and the issue has not been resolved. My product stopped working so I received a RMA from google with a fedex lable that they provided. To start Fe...

Nest protect sounding when there is no smoke

I currently have 4 nest products in the house (2 protects , doorbell and thermostat) and they had been working perfectly for the last 3 years. The protect in the kitchen alarmed last week because of some smoke but since then it has been unable to res...

Neat protect smoke alarm

I have 4 nest protects which are on 3.4.1 firmware. How do i update them to newer firmware. Is therre a way to force update?

Jjk1 by • Community Member
  • 796 Views
  • 3 replies
  • 0 kudos

Nest hub not resetting

Nest hub will not reset. Pressed up and down volume, goes to reset and the reset screen continues to pop up

DNPRNCNN by • Community Member
  • 2412 Views
  • 12 replies
  • 0 kudos

Resolved! no protects connecting

Seems like others are also having this issue. I changed my router and relabeled my network. I get to the part where it says assisting from another nest device and it never finds a device. Nothing I can do work. I have multiple nest protects that will...

kevin27 by • Community Member
  • 6559 Views
  • 2 replies
  • 0 kudos

Factory reset doesn't seem to work.

After some network changes, my 3 Nest Protects went offline. After several attempts to get them reconnected, I decided to do the factory reset.Following the instructions found all over the interwebs, I pushed the button until it started saying the ve...

PhilipR1 by • Community Member
  • 3949 Views
  • 8 replies
  • 1 kudos
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