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Wi-Fi Help on Gen 2 Nest Protect

Community Member

Last week I installed 6 Gen 2 Nest Protects. Everything went well. 
Today I installed 3 more Gen 2 Nest Protects and they are all working, but, the six I installed last week are “offline”. 
Any ideas on why this happened?


Community Specialist
Community Specialist

Hi Stevemaggiora,


Thanks for reaching out. I know how confusing it is when the others went offline right after you added your other Nest Protects. Let's see what we can do here. To confirm, how far are those 6 Nest Protects from your Wi-Fi router? Were there any recent changes to your Wi-Fi settings? What troubleshooting steps you've done so far?


Give these steps a try:

  • Try restarting your 6 Nest Protects and your Wi-Fi router.
  • Try performing a safety check up.

Let us know how it goes.



I used the Nest Safety checkup and got all nine Nest Protect Devices working. 
thank you for your help.

Community Specialist
Community Specialist

Hello Stevemaggiora,

Thanks for getting back to us and we're glad that it's resolved now. We can consider this one complete so let us know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.