Nest Protect Devices All Lost Connectivity

[JDS_USA_88]

I urge users to check their Nest Protect smoke and CO alarms for connectivity and functionality regularly. You may think that you are protected and you may not be. I check my alarms regularly and yesterday I found that none of them were on the nest app on my phone any longer - just disappeared without a trace. And no - I did not make any changes to my wi-fi.

I had to reset and reconnect each device. Now we are back in business. I expect these devices to alert me at all times - even when I am outside of my home. 

[Derickf]

Hi @JDS_USA_88,

Thank you for posting in the community. I understand your Nest Protect has disconnected from your internet connection, and I know how concerning that can be. Thanks for sharing the steps you've already tried to reconnect it. I'm happy to help.

We are committed to ongoing improvements, and your feedback is important to us and helps us identify areas for improvement. Please share your thoughts about getting notifications when your Nest Protect is offline using the following link to the feedback form. You can share your experience and offer ideas there.

Best regards,

Derick.