Hello Google Nest Community. I have a Nest Protect Gen2 (wire free) and I've had it for some time, and ever since I changed Internet Service Providers, I am unable to do anything with it. While it still works as a Smoke Detector, I cannot get it connected to the internet and have information on the device. I've been trying to troubleshoot this problem for what seems like a year.
Edit3/4: Same exact problem as https://www.googlenestcommunity.com/t5/Nest-Protect/Nest-Protect-refuses-to-reset-to-factory-setting...
Here are some things that I've tried that have NOT worked:
- Factory Reset (I've probably done this like 100+ times)
- Connect to PC to try to find PLI file. (There was nothing in it.)
- Create a new home in the Nest app to attempt to see if that works
- Remove other nest devices from account.
- Contacted Nest Support in the traditional way (chat and phone-call)
- Edit: Removed this device from nest account (have not been able to get it to reconnect)
- Edit2: Put on 2.4GHz network (Always has, always will)
- (Edit2 still): Used multiple phones on different Operating Systems
I know my nest protect is old and out of warranty, but it still "mostly" works, and I do not want to buy another one as they cost a lot and like I said, this one still "mostly" works.
There may have been some other things that I have tried, but I'll attempt to respond if someone suggests a thing that may ring a bell.
Anyways, I'm looking forward to seeing your responses. Thank You.
