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Nest Protect, Manufactured July ############, will not connect to T-Mobile 5G home Network.

bsmith2348
Community Member

Just switched home network to T-Mobile 5G Home Network.

Everything in house works, including Nest Thermostat - BUT not my Gen 2 Nest Protect.

HELP!!

thanks,

2 REPLIES 2

MelbaDT
Community Specialist
Community Specialist

Hey bsmith2348, 

 

Thanks for reaching out and sorry for the delayed response.

 

I'm afraid that 2nd Gen Nest Protect sensors are only compatible with 2.4GHz Wi-Fi networks. Please check on this link for more information about it's technical specifications. 

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hey there, 

 

Checking back in — let me know if you still need help with your Nest Protect sensor. 

 

Best, 

Melba