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Nest Protect Migration to Google Home

Smart_4life
Community Member

Hello, so I know that right now google nest is in the process of switching over first gen nest cameras and doorbells into the new google home app (which I have not gotten updated to yet) and I was wondering if the same thing will soon be happening to nest protect gen 2, or if it will happen?

7 REPLIES 7

David_K
Platinum Product Expert
Platinum Product Expert

Google hasn't made any announcements about Nest Protect in that respect yet unfortunately. Best thing to do is send this feedback directly to Google. You will not receive a response, unless Google need more details from you, however the team are still reading the feedback.

DanCoco
Community Member

Nobody reada those feedback forms. They are a black hole to send customers to complain to. 

 

Google still sells Nest Protects even though they are not supported and the nest app has not seen any development updates. 

 

If you're in the US, file a report of fraud to the Federal Trade Commission at https://reportfraud.ftc.gov/

(The FTC cant respond to your individual claim, but will use the report to establish a trend.)

Report this issue to the Consumer Product Safety Commission https://www.saferproducts.gov/IncidentReporting

Also contact your state's Attorney General.

https://www.consumerresources.org/file-a-complaint/

hpmoon
Community Member

Google's army of apologists have been relentlessly posting these kinds of bot responses without EVER explaining why they are stubbornly refusing this universal, years-long plea.  What is the actual technical reason if there even is one?  People posting here are already, by nature of arriving, too smart for trite answers.

zoeuvre
Community Specialist
Community Specialist

Hi folks, 

 

We hear you. We're always looking for ways to improve, and we appreciate your feedback. Please be assured that our product team is working non-stop with different partners to bring the best to the Google Nest devices. So, please let our product team know about it by sending feedback. Currently, the best option is to use the Nest app to remotely control your Nest Protects.

 

In the meantime, I'll go ahead and lock this thread within 24 hours. If you run into any more questions in the future, please feel free to create a new thread.

 

Thanks for your help, @David_K

 

All the best,

Zoe

hpmoon
Community Member

I repeat what I wrote, which you strategically ignored with a bot-like response:  "What is the actual technical reason if there even is one?  People posting here are already, by nature of arriving, too smart for trite answers."

It is inappropriate to lock this thread because it is absolutely not resolved, and has not received an intelligent response from anybody.

If you or your A.I. responses need another phrasing of this problem:  There is no obstacle to the requested integration besides Google's own internal refusal to comply with unanimous customer demand.  Integrating Nest with Home is not optional.

bogo
Community Member

@zoeuvre wrote:

Please be assured that our product team is working non-stop with different partners to bring the best to the Google Nest devices.

All the best,

Zoe


Are you saying Nest Protect is from "partners" and not from Google itself??? Wow!!!

DanCoco
Community Member

Zoe, you post the feedback form after we've already seen it and rejected it? I've asked you multiple times if you post anything other than this form or lock threads, so you are an AI arent you?