11-20-2024 02:23 PM
I have 3, Gen 2 Protects and not only am I not getting mobile alerts for alarm events. I dont even have the option (in the Next app) to turn them on like the manual says I should in Nest App>Settings>Notifications>Protect. The ONLY option I have is to turn on/ off Sound Check notifications and even when on, I dont get those recaps either.
My Nest account is migrated to Google services though I wouldnt think that matters.
11-22-2024 09:24 AM
I have the same issue and have not been able to resolve it after hours of troubleshooting. I've tried everything recommended. Thank you for re-opening this issue. There are two other threads for this marked as "resolved" when people are clearly saying the issue has not been resolved.
11-24-2024 05:58 PM - edited 11-24-2024 06:01 PM
Hi folks,
Thank you for your timely post and the comprehensive information you've provided. I understand you are experiencing some issues with some notification alarms with your Nest Protect 2nd generation. At this time, you will receive notifications if the Nest Protect detects smoke or if there is a danger.
Warm regards,
Jeremy.
11-24-2024 06:13 PM
My nest protect sounded the smoke alarm on Friday while I was present in the home and I did not receive a notification.
11-27-2024 07:08 PM - edited 11-27-2024 07:13 PM
Hi @countd,
Thank you for your timely answer and detailed information. In this case, you can try the following troubleshooting:
Check out this article: Reset Nest Protect and erase all settings.
Please keep me posted and let me know how it goes.
Warm regards,
Jeremy.
11-27-2024 08:20 PM
I performed a factory reset about two weeks ago, ensured the nest protect was properly connected to my WiFi, and it did not resolve the issue.
11-27-2024 08:33 PM - edited 11-27-2024 08:33 PM
Hi @countd,
Thank you for your prompt response and the detailed information you’ve provided. To assist you better, you can get a hold of our support team by filling out this form, and they can take a deeper look at your specific situation.
Please make sure you leave your Community Thread and Community Username. Once you've completed the form, please let me know. This will allow us to investigate the issue further and find a solution.
Warm regards,
Jeremy.
12-01-2024 02:22 PM - edited 12-01-2024 02:22 PM
Hello @countd, we haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help.
Thank you for your attention. I look forward to your response.
Warm regards,
Jeremy.
12-01-2024 02:32 PM
Yes, I completed it yesterday. I’ll try again today.
12-01-2024 03:04 PM
So the form to submit an escalated support ticket doesnt work either.
The irony
12-01-2024 02:56 PM
Just submitted the form again.
12-01-2024 03:45 PM - edited 12-01-2024 03:46 PM
Hi @countd,
Thank you for letting me know. Please keep an eye on your email. You will receive an email from our technical support team. If you have any questions, please feel free to post at any time.
Warm regards,
Jeremy.