Nest Protect Power is Out Notification

[Ksmcgrady]

I have 2 nest protect smoke alarms. Both wired and both connected to power. I have tested the adapter and it is getting power. But both alarms show power is out.

[Lance_L]

Hey Ksmcgrady,

Thanks for reaching out to the Community. I’d be happy to help you with Nest Protect. Let’s check it out.

If the Nest app reports a different power status than the Nest Protect itself, it's usually because of a delay in updating its status. The Nest app may show that your wired Nest Protect's power is out for up to 24 hours after a brief power outage or fluctuations on the lines.

Follow the steps from this guide when Nest Protect’s green power light is on, but the app says the power is out.

Best,

Lance