Nest Protect will not update WiFi settings

[spydrwebb44]

After searching and following troubleshooting steps for every single locked thread regarding this specific issue, I have 5 Nest Protects that will not respond to updating WiFi settings.

Please do not suggest a rote method solution, as I've already invested nearly 7 hours total in following and implementing resolve, all to no avail.

I am at my wit's end with this matter, and frankly the direction of Nest products in general. Google has successfully taken a brand/product category and made it painstakingly frustrating to operate, counterintuitive, and an extremely poor consumer investment.

Would have been nice to know Google's plans prior to spending upwards of $4000 on their "smart" ecosystem.

[Lance_L]

Hey spydrwebb44,

Thanks for reaching out to the Community. I’m sorry to hear that you’re having trouble with Nest Protects. Let’s check it out.

A few questions: what troubleshooting steps have you taken? Were there any error codes on the Nest app? What’s the make and model of the WiFi router?

If you haven’t done so already, you can check the steps in this guide if you can’t connect Nest Protect to the app or Wi-Fi.

Keep me posted.

Best,

Lance

[spydrwebb44]

Took too long to respond, handled it on my own. It’s a shame I can’t bill Google for my time wasted.

[Jenelyn_O]

Hi there,

@spydrwebb44, we appreciate you for being a step ahead of us. We apologize for the inconvenience you experienced — it’s never our intention to cause frustration or disappointment. Please let us know if you still have questions or concerns, as we'll be willing to assist you. 

Thanks for your input, Lance.

Regards,

Jenelyn