02-01-2024 12:43 AM
Hi,
I have two Nest Protects using the same firmware versions, one is battery powered and one is mains.
The battery powered one shows on google home presence detection but the mains powered device doesn't.
Has anyone seen this, or could offer a resolution?
Thanks
02-04-2024 02:36 PM
Hi Scrumdidly,
If you're experiencing a discrepancy in the presence detection of your Nest Protect devices in the Google Home app, where the battery-powered device appears but the mains-powered device doesn't. Please try the following:
Please note that the steps provided here are general suggestions, and the specific options and menus may vary depending on the version of the Google Home app and the firmware version of your Nest Protect devices.
Let us know how it goes.
Best,
Zoe