Nest Protect - Low Battery Warning (even after replacing batteries!)

[locknload]

Starting a new thread since none of the other ones on this topic have solutions and have been closed. There seems to be a widespread issue where the nest protect keeps reporting low battery life even after they’ve been replaced. The response from Google is usually to “make sure you’re using the correct recommended Energizer Lithium AA Batteries (L91)”, even though most posts indicate they are. So I’m hoping a) there’s a different solution, or b) you’ll send me a new one. (No, it’s not new, but I have two others that are not doing this so clearly there’s something wrong with this one). This seems to be one of those issues that Google is too big of a company to care to do anything about and would rather you just buy some new product. 

thanks in advance! (Maybe)

[TeenTas]

Exactly the same problem. Test on unit says everything including battery is fine, but beep won't stop. Helppp!!!!!

[Lance_L]

Hello everyone,

Thanks for reaching out to the Community. I’m sorry to hear that you’re having issues with Nest Protect. Don’t worry; help’s here.

After Nest Protect is paired or processes a software update, Nest Protect will calibrate its sensors and battery level over the next 24 hours. Leave the original batteries in the Nest Protect for now. If the low battery alert ceases after 24 to 48 hours, it’s expected behavior.

If the issue persists, please follow the steps below:

1. Go to your Nest Protect and press the Nest button on it once. It should say, “Ready. Press to test.” 
2. Press and hold the button until it chimes and says “Version number…”.

You can also use the Nest app to get the Nest Protect’s version number.

Open the Nest app > Go to Settings > select the affected Nest Protect > tap Technical info > look for the version number.

To further assist you, please provide the Nest Protect’s software version.

Keep me posted.

All the best,

Lance