11-13-2023 09:08 AM
I have a 2nd gen Nest Protect in my guest bedroom that is throwing a sensor failed/sensor restored error at 7:30pm. This happens approximately every two weeks. What could be causing this? The device itself glows green every night, is clean, and has fresh batteries. Do I need to get the device replaced under warranty or is there something else I should try?
11-16-2023 12:52 PM
Hi Ltovey,
Thanks for reaching out. I'd like to know more about it. What type of sensor failure did you encounter? Is it Smoke sensor failure, Carbon Monoxide (CO) sensor failure, Light ring failure, or Silent failures?
A few more questions:
Best,
Jenelyn
11-16-2023 03:48 PM
Hi Jenelyn,
I just became aware of this issue after checking the nest app, so I believe it would be a silent failure as it still glows green at night. All of my protects were installed in October 2022, and just started in November 2023. There are no sources of smoke, vapor or steam, and there has been no construction, cleaning or modifications to the room or area around the protect. The only unexpected previous behavior with this protect is that after an extended power outage, it takes a manual test to get it back online/showing that it's connected to the house power. There are no vents or windows or sources of air nearby. This protect is installed on a guest bedroom ceiling, and is within 6' of another protect in the hallway that reports no issues. The last audio test was last month.
Thanks,
Lise
12-20-2023 10:45 AM
It's been over a month since I've had a response and this issue is still occuring sporadically. It is disheartening that a year old device is already malfunctioning.
12-03-2023 05:34 AM
The sensor failure/sensor restored error is still happening on the same unit. Is there some sort of resolution for this? It's extremely frustrating that a year old device is having issues.
01-17-2024 09:11 AM
Is there any sort of resolution for this?? It's been months. I now have another device throwing the same sensor failure.
01-23-2024 05:50 AM
Hello Ltovey,
Chiming in. Apologies for the delayed response here. I’d be happy to help you with your Nest Protect. Let’s check it out.
Please run a Safety Checkup on your Nest Protect and let me know if the device continues to report a sensor failure afterwards. Follow the steps below:
Keep me posted.
Thanks for your help, Jenelyn.
All the best,
Lance