07-31-2023 05:44 PM
As with several others I've seen in various threads here, my Nest Protect suddenly reported a low batter condition and started to beep. When I pulled it down to check on it, one of the installed batteries was literally burning hot. I'm very concerned about this as a potential fire hazard, particularly since these were the original batteries and a second unit bought at the same time is still showing the batteries as perfectly fine and battery temperatures seem normal when checked.
08-01-2023 06:15 AM
The overall lack of responsiveness or support (or even acknowledgement of issues) by Google of these LIFE SAFETY devices shows neglect and reckless disregard and has successfully eroded customer trust.
I think our best bet as a customer base is to make these problems known outside Google, so a trend can be established. Could you please take a moment to report this issue to the Consumer Product Safety Commission at: https://www.saferproducts.gov/IncidentReporting
08-02-2023 08:49 PM
Hey Google support, do you respond to these messages?
08-04-2023 11:18 PM
08-05-2023 11:54 AM
Form submitted
08-06-2023 04:53 PM
Hi there,
We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon.
Best,
Edmond
08-10-2023 07:34 PM
Have not heard from anyone yet.
08-13-2023 03:42 PM
Hi there,
Oh no, I'm sorry to hear that. I’ll check with our support and get back to you once I get any updates from them.
Regards,
Edmond
08-22-2023 07:05 AM
Still haven't heard from anyone.
08-24-2023 10:59 PM
Hi everyone,
@seralat, I've seen that you have been assisted via email. I'll consider this post as complete and let's continue working on that channel so we can assist you further. Feel free to start a new topic anytime you need assistance with your Nest devices and the Community would gladly lend a hand.
I appreciate the help, Edmond.
Regards,
Emerson