Nest Protect battery overheating

[seralat]

As with several others I've seen in various threads here, my Nest Protect suddenly reported a low batter condition and started to beep. When I pulled it down to check on it, one of the installed batteries was literally burning hot. I'm very concerned about this as a potential fire hazard, particularly since these were the original batteries and a second unit bought at the same time is still showing the batteries as perfectly fine and battery temperatures seem normal when checked.

[DanCoco]

The overall lack of responsiveness or support (or even acknowledgement of issues) by Google of these LIFE SAFETY devices shows neglect and reckless disregard and has successfully eroded customer trust.

I think our best bet as a customer base is to make these problems known outside Google, so a trend can be established. Could you please take a moment to report this issue to the Consumer Product Safety Commission at: https://www.saferproducts.gov/IncidentReporting

[seralat]

Hey Google support, do you respond to these messages?

[EmersonB]

Hi everyone,

@seralat, thanks for bringing this up to our attention. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Thanks for chiming in, DanCoco.

Regards,

Emerson

[seralat]

Form submitted

[EdmondB]

Hi there,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. 

Best,
Edmond

[seralat]

Have not heard from anyone yet.

[EdmondB]

Hi there,

Oh no, I'm sorry to hear that. I’ll check with our support and get back to you once I get any updates from them.

Regards,
Edmond

[seralat]

Still haven't heard from anyone.

[EmersonB]

Hi everyone,

@seralat, I've seen that you have been assisted via email. I'll consider this post as complete and let's continue working on that channel so we can assist you further. Feel free to start a new topic anytime you need assistance with your Nest devices and the Community would gladly lend a hand.

I appreciate the help, Edmond.

Regards,

Emerson