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Nest Protect - can't add to Google Home, won't send push notifications

Mastachobo
Community Member

I've had a Nest Protect for several years now. It worked great and sent me push notications, until I migrated my Nest account to my Google account.

Since then, I do not receive push notifications on my phone from the Protect. I've tried adding the Protect to my Google Home, but have not been successful. I've read on a few forums that you cannot add the Protect as a device in Google Home and it must be controlled from the Nest application?

 

I've tried all the troubleshooting tips that I could find online. The Nest app and Home app are both under the same home/email. I've ensured both apps are updated. I've done a factory reset on the Protect and added the device under the Nest app. The notification settings are properly setup in both Google Home and Nest app.

 

Any other suggestions?

 

 

4 REPLIES 4

aatienza
Community Specialist
Community Specialist

Hey Mastachobo,

 

I'm sorry for the delay and trouble. Let's see what's going on — could you tell us the type of Nest Protect you have (wired, battery)? What's the status light of it? Also, were you able to check the Do Not Disturb settings in the Google Home app? Learn more here.

 

Let me know how it goes by replying to this thread.
 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hi there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

CyberDynamite
Community Member

I have the same problem. And can you tell me why Nest Protect is not added in the Google Home supported devices yet? It's been a long time the account migrations was done and we were left out without being able to add our Nest Protect devices in Google Home. All other Nest products can be added but not the smoke detectors!! This is ridiculous.

janthadeus
Community Specialist
Community Specialist

Hey folks,

 

I’m sorry to hear about your experience. Accessing your Nest Protect in the Home app isn’t available, for now viewing and controlling your smoke alarm can only be done in the Nest app.

 

We hear you. Our team is working hard to deliver the best experience for our users — we'll take this as feedback. Keep an eye on the Google Nest Community page https://goo.gle/2JvnMRy for any updates. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Check out this link on how to file feedback.
 

I appreciate your help here, Archie. 
 

Best,

JT