Nest Protect low battery and one EXTREMELY hot battery

[whostorm05]

Hi, purchased my nest protect 2nd gen in Nov 22. Received a low battery beep today and wen to check it out. One of the batteries was extremely, extremely hot to touch. Tested all 6 batteries and 5 were at 1.7 volts and the super hot one was .3 volts. I saw a few other posts on here in regards to this but I can't really tell what the outcome was.

I submitted a form at SaferProducts.gov as I feel this could have been a disaster waiting to happen.

I'm certainly  not going to put this product back up but curious if there was ever a recall or anything on these units?

[moralesvicente]

Hello whostorm05,

Thank you so much for posting in this community. I’m sorry to hear that your Nest Protect 2nd gen is beeping due to a low battery. Regarding this situation, you've tested the batteries and found one to be hot to the touch. I understand your concern, and I'll be more than happy to help.

To expedite assistance, the team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Best regards,

Daniel

[whostorm05]

Thank you, I have submitted the form.

[PHISHN]

Same issue here. Purchased two Nest Protect around the same time. Today one was chirping when I arrived home from work. Mobile app was telling me that the batteries were dead. I went to replace the batteries and three of the six Energizer Ultimate Lithium batteries were scorching hot and almost burned my hand. All three hot batteries were on the right side of the Protect battery tray. Not wanting to burn my house down I checked my second Protect and it was showing the same issue, with all three batteries on the right side of the battery tray.

I filled out the form linked above.