Nest Protect offline New Router

[rbeitter]

I upgraded my internet which included a new router and now I can connect to the new router and my phone App does not find the new router or ask me to select the new WIFI SSID and enter password. Do I have to remove ALL my Nest Protects from the App and then reinstall?  I removed one Nest Protect and tried to add back but still no WIFI print came up to connect and request password to join. I still use the Nest App. Thanks , Rich

[DanCoco]

All of my protects connect at 2.4 ghz wifi. Its possible your new router could be only broadcasting 5ghz. See if in your router settings you can enable 2.4 ghz. 

Do this testing with 1 protect like tou have been then if it works, try the rest.

[DougNeuse]

I had a Netgear Nighthawk wifi with 5 Nest Protects connected to it (online).  I recently replaced the Netgear with an Eero Mesh network and my Protects would not connect to the new wifi. Here is what I did to get the Protects online with the new Eero wifi (other less involved methods failed):

• I  removed ALL the Nest Protects from my account via the Nest app
• Then, For EACH Nest Protect in turn:
• I removed the Protect from the ceiling
• Performed a factory reset on it
• Added it to my Nest account as if it were new
• Re-mounted it on the ceiling

The Protects are all now online.

[zoeuvre]

Hi DougNeuse, 

Thanks for stopping by, and I appreciate you sharing the troubleshooting steps you did in fixing this matter. 

@rbeitter, I have found a helpful troubleshooting step that you might also try. Let us know how that helps. 

Regards,

Zoe  

[EmersonB]

Hello everyone,

We wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

I appreciate the help, Zoe.

Thanks,
Emerson

[Jenelyn_O]

Hi folks,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

I appreciate your help, @DougNeuse, Zoe and Emerson.

Best,

Jenelyn

[zoeuvre]

Hi @rbeitter, 

I know it's been a while, and I'm sorry to hear about the situation.

How's it going with your Nest Protect? Were you able to read the information that DanCoco has shared? In case you have an update, let us know and we'll be happy to help as we would be happy to take a closer look and assist you further.

Thanks for your help, @DanCoco. 

Best,

Zoe 

[EmersonB]

Hello everybody,

@rbeitter, I'm dropping by to ensure that everything is covered here. How's it going with your Nest Protect? We would appreciate it if you could share the information we’re asking above. So that we could take a closer look and assist you further.

Thanks for lending a hand, Zoe and DanCoco.

Regards,
Emerson

[Jenelyn_O]

Hi there,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns, as I'll be locking this thread in 24 hours.

I appreciate your help, Zoe and Emerson.

Thanks,

Jenelyn