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Nest Protect

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Troubleshoot setup: Nest Protect

Here are some steps I recommend to resolve issues during the setup of Nest Protect. Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mobil...

David_K by • Diamond Product Expert
  • 3768 Views
  • 0 replies
  • 0 kudos

Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by • Googler
  • 140442 Views
  • 243 replies
  • 11 kudos

nest protect not showing on app but....

Hi,I have 3 nest protects, because my router had changed I needed to factory reset all three and start again. 2 of the protects added fine however the third one crashed at the last step, adding to account. When I restarted the app only 2 were showing...

Nest protect not sending notifications to my phone

Hi, I have tried all of the steps I can find on line. But these smoke detectors will not send me any notifications. The devices are connected to the WiFi, I can run a test from my phone and they will activate. However I tested the alarm with some smo...

Zeek by • Community Member
  • 1425 Views
  • 4 replies
  • 1 kudos

Clips

How do I delete clips want to do a new clip but won’t let me and told me it’s full and need to delete.

Tonytz by • Community Member
  • 489 Views
  • 0 replies
  • 0 kudos

Nest Protect

Basement nest protect is offline. Last check 377 days ago. Won't connect when I try with my phone close to the device.

ttebbe48 by • Community Member
  • 336 Views
  • 0 replies
  • 0 kudos

Port Forwarding Not Working

Good Morning,About 6 months ago, google nest told me that port forwarding is not working and they are working on a fix. Before I change everything back to nest. Im wondering if port forwarding has been fixed?What was happening was that I would open a...

JackRogers by • Community Member
  • 1107 Views
  • 4 replies
  • 0 kudos

Backplate

I need a backplate for nest protect. Please tell me whom to contact.

1ernurse by • Community Member
  • 401 Views
  • 0 replies
  • 0 kudos

Nest Protect

Help!!I have 5 Nest Protect they all connect to wired. This morning I got a notification that 4 are off. I turned the breaker off and back on but the 4 Nest Protect are not back on. Only 1 is on. It was working yesterday.Would someone please help me ...

Hope_Home by • Community Member
  • 719 Views
  • 2 replies
  • 0 kudos
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