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Nest Protect

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Troubleshoot setup: Nest Protect

Here are some steps I recommend to resolve issues during the setup of Nest Protect. Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mobil...

David_K by • Diamond Product Expert
  • 2275 Views
  • 0 replies
  • 0 kudos

Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by • Googler
  • 126645 Views
  • 243 replies
  • 11 kudos

Fog Machine / Temporarily disable smoke detection

Hi all,I've recently bought a few Nest Protect devices and found that they react to fog from a fog machine. Unfortunately it is neither possible to temporarily disable the alarm / only use the CO alarm, nor is it possible to silence the alarm, as it ...

goldmar by • Community Member
  • 6572 Views
  • 5 replies
  • 4 kudos

Nest protect. I am unable to connect to my net work

I was recently given a nest protect for a Christmas present. I have not been able to connect to my net work. I’ve also recently hooked up a Google home thermostat and have had no trouble hooking that up. Any suggestions on how I can hook up my nest p...

Magicmike by • Community Member
  • 402 Views
  • 0 replies
  • 0 kudos

Nest protect - why can't it call!?

We have several nest protect smoke alarms. I'm amazed these are labelled "smart" when IMO they have missed the most obvious feature - the ability to call your phone when a smoke alarm is going off when you're not at home. It's not guaranteed you Will...

Cwoods by • Community Member
  • 366 Views
  • 0 replies
  • 0 kudos

Nest app

My son installed the nest thermostat E in our home. I’ve installed the nest app on my I phone and trying to add the thermostat on the nest app I scanned the QR thing on the back of the device then it asks for a entry code. I get as far as it asking f...

Rg2 by • Community Member
  • 666 Views
  • 2 replies
  • 0 kudos

Networked/Wired Nest Protects will not reset after CO alarm

The Nest Protect in my first floor entryway (one of seven total in my house) triggered a warning this morning that there was CO detected. I immediately opened up all of the doors and windows close to the space to vent any carbon monoxide. I wasn't co...

lalo9797 by • Community Member
  • 8231 Views
  • 18 replies
  • 3 kudos

Cannot connect google home to nest account

I have the Google Nest protect smoke detectors in my house and active on the Nest app but when i try to connect Nest to Google Home app it asks me to login with an Nest account but i only have a google Nest account and sign in with Google. Once I ope...

Potblack by • Community Member
  • 1832 Views
  • 4 replies
  • 3 kudos

Google rep tried his hardest to blame sensor failure on me

Contacted google since there is no straight forward way to put in a warranty claim for my 2 faulty nest protects. That alone is a big red flag. they both started acting up and giving a sensor failure alert 6 months after they were installed. Once I g...

Tonytony by • Community Member
  • 269 Views
  • 0 replies
  • 0 kudos
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