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Nest Protect

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Troubleshoot setup: Nest Protect

Here are some steps I recommend to resolve issues during the setup of Nest Protect. Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mobil...

David_K by • Diamond Product Expert
  • 3967 Views
  • 0 replies
  • 0 kudos

Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by • Googler
  • 144492 Views
  • 243 replies
  • 11 kudos

Inconsistent blinking lights

I have 3 Nest protects. All three give the bright green "nightly promise" when I switch out the lights, suggesting they're working fine. All three are showing in the Nest app as "everything OK". However, for the remainder of the night two of them hav...

Lost mounting plate wired smoke detector gen2

I had 4 smoke detectors of which 2 are wired, during the move i lost the mounting bracket on one of them. I cant seem to find any solution. These detectors were super expensive and now i cant use one of them. Where can i find a plate ?

aarshad81 by • Community Member
  • 403 Views
  • 0 replies
  • 0 kudos

Family Sharing

So I just got two Nest Protect units. Installation went fine and have connected to the Nest app. I gave up on trying to connect and see the units to my Google Home app, not sure if its even possible (I read some nest devices have to remain with Nest ...

bwall by • Community Member
  • 1698 Views
  • 3 replies
  • 0 kudos

Nest Protect

Why won't the nest protect show up in the Google home app? I had read that in August there was an update that allowed it to show up.

Barose86 by • Community Member
  • 605 Views
  • 1 replies
  • 3 kudos

Whole system test

Hi I have been requested to provide a video as proof that all 7 of my alarms are working. This I have done using video for each individual unit being tested. Each has performed perfectly. However now I have been requested to provide proof each unit i...

nest protect not showing on app but....

Hi,I have 3 nest protects, because my router had changed I needed to factory reset all three and start again. 2 of the protects added fine however the third one crashed at the last step, adding to account. When I restarted the app only 2 were showing...

Nest protect not sending notifications to my phone

Hi, I have tried all of the steps I can find on line. But these smoke detectors will not send me any notifications. The devices are connected to the WiFi, I can run a test from my phone and they will activate. However I tested the alarm with some smo...

Zeek by • Community Member
  • 1468 Views
  • 4 replies
  • 1 kudos

Clips

How do I delete clips want to do a new clip but won’t let me and told me it’s full and need to delete.

Tonytz by • Community Member
  • 509 Views
  • 0 replies
  • 0 kudos
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