Nest Protects have low battery warning after replacing batteries

[rodvillegas]

I have five Nest Protects in my home, two are hardwired and three are on battery. Two of the battery Protects recently had their batteries replaced with Energizer lithium batteries. After replacement, all the other (three remaining) were still announcing that the two other Protects had low batteries. Each of the Protects that had their batteries replaced were only announcing that the other of the two had low batteries. The Nest app on iOS was reporting that all Protects had healthy batteries.

I performed a factory reset on all of the Protects in my home and named them accordingly. The two that were reporting low batteries have custom names, so I chose the same announced names as they had before. After this, the same announced report was happening, three (two hard wired, one battery) were announcing the other two as low batteries and the two that had batteries replaced were reporting that the other had a low battery. I changed the announced name on the two that have custom names to be something different than what it was before and pressed their respective buttons to save the name. When I press the button on any of the Protects, they still announce the same Protects have low batteries, however they are using the old announced names.

tl;dr

After battery replacement and full factory reset of all Protects:

Family Room (hard wired) <announced as Family Room> = announces Kids Room and Master Bedroom have low battery

Living Room (hard wired) <announced as Living Room> = announces Kids Room and Master Bedroom have low battery

Office (battery) <announced as Office> = announces Kids Room and Master Bedroom have low battery

Main Bedroom (battery) <announced as Upstairs (used to be Master Bedroom)> = announces Kids Room has low battery

Meagan's Bedroom (battery) <announced as Bedroom (used to be Kids Room)> = announces Master Bedroom has low battery.

Any help would be appreciated on resolving this issue.

[Lance_L]

Hello rodvillegas

Thanks for posting in the Community.

I’m sorry to hear that you’re having trouble with the Nest Protect. I appreciate you sharing all the steps you’ve tried to fix the issue. Let’s check it out.

After Nest Protect is paired or processes a software update, Nest Protect will calibrate its sensors and battery level over the next 24 hours. Leave the original batteries in the Nest Protect for now. If the low battery alert ceases after 24 to 48 hours, it’s expected behavior.

If the issue persists, please follow the steps below:

1. Go to your Nest Protect and press the Nest button on it once. It should say, “Ready. Press to test.” 
2. Press and hold the button until it chimes and says “Version number…”.

You can also use the Nest app to get the Nest Protect’s version number.

Open the Nest app > Go to Settings > select the affected Nest Protect > tap Technical info > look for the version number.

To further assist you, please provide the Nest Protect’s software version.

Keep me posted.

All the best,

Lance

[rodvillegas]

The affected Nest Protects are on 3.5.0.3. I also tested my other Nest Protects and they are also 3.5.0.3.

[ReginaS]

Hi there,

I’m sorry to hear you’re having trouble with this. Our team would like to take a closer look at your Google Nest Protect. Please fill out this form so we can help you further. Let us know once you're done.

Warmly,

Regina

[EmersonB]

Hey everybody,

@rodvillegas, we got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Let us know if you have additional questions or concerns.

I appreciate the help, Lance and Regina.

Thanks,
Emerson

[rodvillegas]

An update for others who may have come here.

The team has asked me to remove and reset the devices that are having the issue. I have done this and the issue persists.

Things that I am trying on my own but still don't have an effect.

• Removed from Nest app, reset, and then added back on an Android phone (I normally use an iPhone)
• Removed from Nest app, reset, added back but swapped names.
• Removed from Nest app, reset, and added only one back. After adding one back, it immediately said that the other Nest Protect had a low battery, even though the other one hadn't been added back in the app.

So as it stands, there is no solution for my issue.