02-07-2024 06:41 AM - last edited on 02-09-2024 01:26 PM by zoeuvre
4 wired google nest smoke/co2 detectors and 2 google nest thermostats disconnected from wifi 2 hours ago. 2 battery google nest smoke/co2 detectors, 2 cameras and one google door bell cam still connected to wifi. What is the issue with this product and how to fix it?
Moderator edit: Subject updated for clarity and findability.
Answered! Go to the Recommended Answer.
02-09-2024 08:37 AM
Took a couple days to get back to the property and power cycled the modem/router. The equipment that updated came back online. Problem fixed
02-07-2024 08:32 AM
Well, equipment is less than a month old and that should be a sign for defective equipment. Will be using the warranty process and see how that goes.
02-07-2024 04:37 PM
Model# Topaz-2.33 after software update 3.5rc3 google smoke/co2 monitor disconnects from wifi.
02-09-2024 08:37 AM
Took a couple days to get back to the property and power cycled the modem/router. The equipment that updated came back online. Problem fixed