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Solved: Google smoke detectors and thermostats not connected to internet

Icenavigation01
Community Member

4 wired google nest smoke/co2 detectors and 2 google nest thermostats disconnected from wifi 2 hours ago.  2 battery google nest smoke/co2 detectors, 2 cameras and one google door bell cam still connected to wifi. What is the issue with this product and how to fix it? 

 

 

 

Moderator edit: Subject updated for clarity and findability.

1 Recommended Answer

Took a couple days to get back to the property and power cycled the modem/router.  The equipment that updated came back online.  Problem fixed

View Recommended Answer in original post

3 REPLIES 3

Icenavigation01
Community Member

Well, equipment is less than a month old and that should be a sign for defective equipment. Will be using the warranty process and see how that goes.

Model# Topaz-2.33 after software update 3.5rc3 google smoke/co2 monitor disconnects from wifi.

Took a couple days to get back to the property and power cycled the modem/router.  The equipment that updated came back online.  Problem fixed