Nest Protects losing wifi every few weeks

[wobtotone]

My new Nest Protects are having issues staying connected to my wifi. I have two Google wifi Pros so there should be plenty of signal to rely on. I’ve reset both of the Protects and for a period of time all seems well but same issue persists in the end. I’ve seen a lot of folks with same issue. So wassup here? Thx. 

[zoeuvre]

Hi wobtotone, 

Thanks for reaching out to us, and I appreciate you being ahead of the troubleshooting. I’d like to take a look at this for you. 

A few questions: Did you connect your Nest Protect to the 2.4 GHz network? Also, Is your device connected to an extender or secondary access point? If not, try to remove materials on top of, between, or around the access point that may interfere with the signal. 
 

Let me know how it goes. 

Best,

Zoe

[wobtotone]

Hey there! I have two Google Wifi Pros (one main and one point) and thought you couldn’t manually select which channel a device should be on—the units do that automatically. The units themselves are pretty free of any obstructions. 

[zoeuvre]

Hi there,

Thanks for getting back to us. Please perform a Safety Checkup Test on your Nest Protect and check for its status. 

1. Press the Nest button on a Protect. The blue light should turn on and it will speak to you.

2. When it says "Press to test", press the button a second time.

Regards,

Zoe

[Jenelyn_O]

Hey wobtotone,

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks for your help, Zoe. 

Cheers,

Jenelyn

[wobtotone]

Hey there. I performed the Checkup test and everything came back fine, which was expected. The issue is the recurring loss of connection to wifi and then the inability to resync unless I restart my mesh network. Seems like a hardware issue that shouldn't happen with the price tag associated with these and the fact they are from the same company. 

[wobtotone]

Just tonight the other Protect went offline again. They seem to be going back and forth (I have two). 

[zoeuvre]

Hi there, 

It's me again. Have you tried to restart your Nest Protect aside from your network then checking if the same thing occurs? If not, please restart it and remove their batteries if needed. 

Let us know if that works.

Thanks, 

Zoe

[wobtotone]

Yep. Multiple times. It’s the only way to reconnect them to wifi. But I’m hoping there’s a fix because I’d rather not have to restart them every few weeks. 

[zoeuvre]

Hey wobtotone, 

Thanks for getting back to us. Please check for the recommended WiFi settings of your Nest Protect by following this article.  If you're not familiar with Wi-Fi router settings, contact your internet service provider (ISP) or router manufacturer for help with these settings.

Best regards,

Zoe

[zoeuvre]

Hello everyone, 
 

@wobtotone, I wanted to check and see if you managed to see the information I shared. Please let me know if you have any questions from here. I would be happy to assist and make sure you are good to go.

Thanks,

Zoe

[zoeuvre]

Hello there,

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.

Regards, 
Zoe

[wobtotone]

Sorry been traveling. Will check into this in a few days!

[zoeuvre]

Hi folks, 

@wobtotone, alright! I'll keep this thread open but please be advised that as Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This includes locking threads after a period of inactivity.

Best,

Zoe

[zoeuvre]

Hey there, 

@wobtotone, how's it going with your Nest Protect? Were you able to check the recommended WiFi settings of your Nest Protect? In case you have an update, let us know, and we'll be happy to help.
 

Thanks,

Zoe

[zoeuvre]

Hello wobtotone, 

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know. 
 

All the best, 

Zoe