Nest Cameras

[hlitts]

Why does it take 14 minutes to receive an alarm from Nest aware? This is not what I am paying for.

[zoeuvre]

Hi hlitts, 

Thanks for reaching out to us, and I'm sorry to hear about the situation. 

A few questions: Is your Nest Aware subscription a first-generation or second-generation one? Is the Nest camera online? Are you signed in to the Nest app? Have you checked the notification settings in the Nest app to ensure the expectations are correct? Lastly, does the delay happen constantly or intermittently?

I'll look forward to your response. 

Best,

Zoe

[zoeuvre]

Hi there, 

I wanted to check and see if you managed to see the questions I asked. Please let me know if you have any questions from here. I would be happy to assist and make sure you are good to go.

Thanks,

Zoe

[zoeuvre]

Hello hlitts, 

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.
 

Regards,

Zoe