Nest hub not resetting

[DNPRNCNN]

Nest hub will not reset. Pressed up and down volume, goes to reset and the reset screen continues to pop up

[RXShorty]

Hi @DNPRNCNN

Did you press and hold the buttons for 10 seconds as described on THIS support page? 😊

[DNPRNCNN]

Yes. It would shut down and then the same page kept coming up time and time again.

[Dan_A]

Hi folks,

@RXShorty, thanks for the help.

@DNPRNCNN, that certainly hasn't been easy for you ― let’s check this out. Was the reset successful? After the reset, what page are you referring to and what is the status of the screen of your Nest Hub?

Keep me posted.

Best,

Dan

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

[DNPRNCNN]

Hi Dan, I’d love some additional help. Nothing I’ve done has worked so right now it’s a paper weight

[Dan_A]

Hi DNPRNCNN,

Of course! Let's both find the solution for this but first, I need to know what troubleshooting steps you've done so far? Have you tried the steps above? Also, what page is it you' re referring to? Is it on the Home app or your Nest Hub?

Thanks,

Dan

[Dan_A]

Hello there,

This is a follow up. Are you still in need of assistance? Just let me know.

Best,

Dan

[Dan_A]

Hi DNPRNCNN,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Best regards,

Dan

[DNPRNCNN]

My apologies. We had some “fun” this past 2 weeks (husband was diagnosed with cancer). Anyway, I’ve tried resetting it all ways shared. Unfortunately, it continues to return to the same screen telling me to reset every time.

[Princesss]

Hi DNPRNCNN,

We're sorry to hear about that. No worries, we totally understand. I appreciate all your efforts on trying the steps though. By any chance, do you happen to remember when and where did you purchase your Google Nest Hub so we can check your warranty options?

Best,

Princess

[Princesss]

Hi DNPRNCNN,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

[Princesss]

Hi there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Nest devices and we'd be glad to assist you further.
 

Best,

Princess