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Nest Protect

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Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by • Googler
  • 73786 Views
  • 243 replies
  • 7 kudos

Expired smoke/co2 alarm/ model 05C-C

I've passed the expiration date but unclear in doc's whether the unit can be returned to refurbish CO2 sensors or I have to purchase a new one.....

brnotl by • Community Member
  • 180 Views
  • 0 replies
  • 0 kudos

Missing base plate

I received two Google Protect devices for Christmas from my sister. One came in a complete package and I installed it. The other was in an open Google box and is missing the base plate so I can't install it. The serial number is 06AA01AC3919040F. How...

kkahng by • Community Member
  • 212 Views
  • 0 replies
  • 0 kudos

2 of 3 Nest Protects keep disconnecting

Please help! I have 3 Nest protects. 2 of the 3 continue to disconnect and I get yellow light on all three during the nightly check. I have reset all three to their factory settings, updated my app, removed all of them from the nest app, created a ne...

Nest Protect mounting plate

The mounting plate for one of my Nest Protects (Model Topaz-2.7) was misplaced by my contractor and I need to purchase a replacement very soon. Please let me know how I can get this done. Thanks!

MDJ8 by • Community Member
  • 223 Views
  • 0 replies
  • 0 kudos

Nest Battery Chirping

We recently bought a home that has Nest Protect installed throughout the house. One of them started chirping in the middle of the night. We ordered the batteries but they wont arrive until tomorrow. Is there are way to stop the chirping now?

C-K-A by • Community Member
  • 222 Views
  • 0 replies
  • 0 kudos

Broken mounting plate

My mounting plate broke during installation I was wondering where I can purchase another one. Thanks!

Nest Protect and Google Nest Doorbell not connecting to my wifi

This forum is really challenging as I just want support. I have installed a new Orbi Wifi 6 network. Wifi settings are the same as before. So password and network name and ssid same. Have connected my Apple TV, my Sonos (6 speakers) my Mac book pro a...

Shinz by • Community Member
  • 322 Views
  • 2 replies
  • 0 kudos

Power

My hard-wired Nest Protect is installed with the small green light illuminated (indicating powered). But, the app thinks it’s not powered-up. Help? [All other Nest Protects are powered and communicating with each other and the app.]

HeyBurner by • Community Member
  • 197 Views
  • 0 replies
  • 0 kudos

Need ceiling plate

I lost the ceiling mounting plate for my nest protect in a move. How can I get a replacement? Customer service was no help. They just kept telling me it was out of warranty.

Lotal by • Community Member
  • 169 Views
  • 0 replies
  • 0 kudos
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