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Troubleshoot setup: Nest Protect

Here are some steps I recommend to resolve issues during the setup of Nest Protect. Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mobil...

David_K by • Diamond Product Expert
  • 2108 Views
  • 0 replies
  • 0 kudos

Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by • Googler
  • 125143 Views
  • 243 replies
  • 11 kudos

nest protect detect smoke, but no alarm or notification on my phone, app

While I cook, smoke detected, and the protect shows red, and alarming which is good. However, there was no alarm on my phone, no notification on my phone or nest app. it was working on June, but today not working (September). The software version is ...

mheo by • Community Member
  • 1989 Views
  • 6 replies
  • 1 kudos

Can't make a warranty claim for failed Nest Protect

I have a Nest Protect with a failed sensor that is less than 3 years old and am trying to submit a warranty claim for and I continue to get the following notice "refresh this page and try again. Sorry, there was a problem with the form." I've tried a...

Darren4 by • Community Member
  • 1235 Views
  • 4 replies
  • 0 kudos

nest protect

Do Not able to connect my second nest protect to my system anymore

Nestguys by • Community Member
  • 633 Views
  • 3 replies
  • 0 kudos

Nest Detect Sensor Not connecting

Hello, The battery on my nest detect sensor needed to be replaced. It was working just fine, only needed a new battery. Once I replaced the battery, the sensor was not connected. I attempted to get it connected. no luck. so I removed the sensor from ...

benh by • Community Member
  • 1062 Views
  • 4 replies
  • 0 kudos

Nest Protect (gen 2) and Thread/Matter compatibility

Google's comments about Thread or Matter compatibility with the Protect are conspicuously absent either way.The Weave protocol seems close to Thread now. Will existing Protects be updated to work with Thread? If not, will there be a new version of th...

Auger by • Community Member
  • 8212 Views
  • 6 replies
  • 8 kudos

Nest Protect Beeps every 60sec but no light or low battery message

Helloi bought my nest protect 1 1/2 years ago. it started making a beep every 60sec but no light of low battery. i have changed the batteries to new energizer ultimate lithium but the beep continues. i have tried to factory reset but no blue light or...

loizosa by • Community Member
  • 1714 Views
  • 4 replies
  • 1 kudos

protect

Hi, just to let a google nest protect is not connecting to my wifi

toumoua by • Community Member
  • 1008 Views
  • 4 replies
  • 0 kudos

Resolved! Compatible with existing smoke detectors?

Can I use the hardwired CO/Smoke detector with my existing hardwired smoke detectors?In the past I have had issues of one brand of smoke detector not being compatible with a different brand (hardwired). The alarm would sound as soon as the different ...

CCMACK2 by • Community Member
  • 1543 Views
  • 5 replies
  • 0 kudos
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