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Can't make a warranty claim for failed Nest Protect

Darren4
Community Member

I have a Nest Protect with a failed sensor that is less than 3 years old and am trying to submit a warranty claim for and I continue to get the following notice "refresh this page and try again. Sorry, there was a problem with the form."  I've tried a number of times and on a different browsers.  Is this a common strategy to avoid taking warranty claims or have others found solutions to this issue?

Here's the link I'm using to submit my claim:

https://support.google.com/product-documentation/contact/nest_warranty

4 REPLIES 4

David_K
Platinum Product Expert
Platinum Product Expert

Is it more than 2 years old? All carbon monoxide alarms expire because their sensors have a limited lifespan. To comply with certification standards, 2nd gen Nest Protect has to be replaced after 10 years, while 1st gen Nest Protect has to be replaced after 7 years, but that's not linked to the warranty. Nest Protect has a 2-year limited warranty, so if it's been more than 2 years this is not covered by the warranty and you won't be able to file a warranty claim for it I'm afraid. If it's been less than 2 years, let me know and I'll ask a specialist to review with you to workaround the isssue with the warranty form.

EdwardT
Community Specialist
Community Specialist

Hey folks,

 

@David_K, thanks for the help!

 

@Darren4, how's it going with your Nest Protect? Still need our help?

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi Darren4,

 

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi Darren4,

 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Edward