Can't make a warranty claim for failed Nest Protect

[Darren4]

I have a Nest Protect with a failed sensor that is less than 3 years old and am trying to submit a warranty claim for and I continue to get the following notice "refresh this page and try again. Sorry, there was a problem with the form."  I've tried a number of times and on a different browsers.  Is this a common strategy to avoid taking warranty claims or have others found solutions to this issue?

Here's the link I'm using to submit my claim:

https://support.google.com/product-documentation/contact/nest_warranty

[David_K]

Is it more than 2 years old? All carbon monoxide alarms expire because their sensors have a limited lifespan. To comply with certification standards, 2nd gen Nest Protect has to be replaced after 10 years, while 1st gen Nest Protect has to be replaced after 7 years, but that's not linked to the warranty. Nest Protect has a 2-year limited warranty, so if it's been more than 2 years this is not covered by the warranty and you won't be able to file a warranty claim for it I'm afraid. If it's been less than 2 years, let me know and I'll ask a specialist to review with you to workaround the isssue with the warranty form.

[EdwardT]

Hey folks,

@David_K, thanks for the help!

@Darren4, how's it going with your Nest Protect? Still need our help?

Thanks,

Edward

[EdwardT]

Hi Darren4,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

[EdwardT]

Hi Darren4,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward