Nest protect sensor failure

[Orelegam]

I am having issues as I get a Sensor Failure alert on my Nest Protect.  It is only about 2 yrs old and I do not live in a dusty environment and it is not near steam. This should not fail this short into owning this.  

[aatienza]

Hey Orelegam,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. What type of Nest Protect do you have? What's the status light of it? Could you try running a Safety Checkup on your device?

Check out this link on how to start a Safety Checkup.

Thanks,
Archie

[EdwardT]

Hi Orelegam,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

[Orelegam]

Well I spoke with best and they said there was nothing to be done and it was out of warranty. I think pretty poor value. Not even two years old.

[EdwardT]

Hi Orelegam,

I'm sorry to hear about your experience. We're always looking for ways to improve and we'll take this as feedback. Let us know if you have other questions and we'd be glad to assist you.

Thanks,

Edward

[janthadeus]

Hey there,

It's us again. While we can no longer process a replacement for you — I will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

I appreciate the help here, Archie and Edward.

Best,

JT