Nest not programming

[Amanda1234]

Nest shows languages to select from then asks us to scan a barcode. Does not work after this point. How do I use the warranty to get a new one?

[Lance_L]

Hi Amanda1234,

I’d be happy to help you with your warranty. Before we proceed, have you finished all the troubleshooting steps from the guide below?

• Can’t connect Nest Protect to the app or Wi-Fi.

Keep me posted.

Best,

Lance