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Nest protect New wifi

Community Member

I have updated my internet at home and now have a new system in place entirely. Now I can't get my nest protect or my nest indoor cameras to sync. It mentions having both networks setup. (Which is impossible) I saw a thread where they mentioned naming the internet the same thing with the same password. This is stupid and not doable. I changed and updated passwords to update security. It seems to start syncing and the ring on the protect glows blue but it always fails. I want to just add it to a new network why do they need to make this so hard! All of my other devices are happy to be added to a new network. 


Community Member

Possibly connecting one on 5GHz network vs 2.4GHz network? Good luck.