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Nest Protect

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Troubleshoot setup: Nest Protect

Here are some steps I recommend to resolve issues during the setup of Nest Protect. Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mobil...

David_K by • Diamond Product Expert
  • 2073 Views
  • 0 replies
  • 0 kudos

Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by • Googler
  • 123840 Views
  • 243 replies
  • 11 kudos

Another similar complaint

I found a others with the same problem and no place to file a complaint. So I do it, like alle others. My Case ID is 8-3715000035588.I just wasted nearly an hour in the chat support answering the same questions over and over and over again. And I tol...

diec by • Community Member
  • 336 Views
  • 0 replies
  • 0 kudos

Resolved! Need replacement backplate for Nest Protect

Help! My contractor demo’d my ceiling that my Nest Protect was on and threw my backplate and screws away I would like to rehang my Protect and would like to use a genuine Google Nest replacement part. I can’t find a place to purchase a replacement Pr...

Cannot get into my Nest account

I am unable to get into my Nest account due to 2 step verification code being sent to a phone # I no longer use or have access to. Reset my protects to factory default, deleted and reinstalled the Nest App but still wants to send verification to old ...

Resolved! Yellow pulsing ring at bedtime despite disabling Nightly Promise

When we turn off the lights our Nest Protect v2 (hardwired) pulses its yellow ring for 5 seconds or so, despite me disabling Nightly Promise in the app for all the units in our house. There is no voice or app notification indicating anything is wrong...

After a Fire

HI there, Do you dispose of the Nest Protect devices after a fire?Unfortunately I had a house fire last year, not too bad and everyone is ok. I disposed/recycled them after reading (can't find where now) that they could not be used after positively d...

Sarjun by • Community Member
  • 586 Views
  • 1 replies
  • 0 kudos

Nest Protect Feature Request - Additional Spoken Location Names

Please please please can you add more spoken location names to the ones currently available for the nest protect. The name I personally need most is ‘Utility’ but the closest option I have selected is ‘cellar’. Why on earth can’t the units say custom...

London_al by • Community Member
  • 384 Views
  • 1 replies
  • 0 kudos

Nest Protect Batteries

My Protect said the batteries were low. I replaced with new Energizer lithium batteries and about a day later it says the new batteries need to be replaced. Super annoying.

hearneha by • Community Member
  • 621 Views
  • 2 replies
  • 0 kudos

Resolved! Update on Heads Up Functionality?

Hello, I have posted in 2 other conversations about the Gen 2 Heads Up not functioning. I have done all the resets, chatted with online support and over the phone. I have an Android my wife has an iPhone. Wifi is connected, all the usual things have ...

Apollo606 by • Community Member
  • 778 Views
  • 1 replies
  • 1 kudos

Protects stuck in "battery replacement" warning mode.

I have 6 battery powered 2nd Gen Nest Protect. These have always worked perfectly.Recently I got a bettery warning for one of them. This was shown by a warning in the app, plus when the lights were turned off in any room with a Protect in it, it flas...

Nuuki by • Community Member
  • 2099 Views
  • 3 replies
  • 0 kudos

Missplaced Google Nest protect 2nd gen wired harness

Any idea on how to replace my google nest protect gen2 wired harness? We moved and forget to get the pig tail that plugs into the protect. So I have a plat, the nest protect, but no harness...

jeffp1970 by • Community Member
  • 925 Views
  • 4 replies
  • 0 kudos
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